Housing Navigation Specialist

Job Summary : The Housing Navigator plays a vital role in supporting individuals and families in securing safe, affordable, and sustainable housing solutions. This position is responsible for assessing the unique needs of adults, youth, and families to identify appropriate housing resources, determine program eligibility, and connect participants to supportive services that promote long-term stability and self-sufficiency.

Job Responsibilities:

Educate and assist customers in understanding and accessing available housing and emergency assistance programs, including, but not limited to HEAP, CSBG, PIPP+, and related community resources.

Conduct interviews and assessments to determine eligibility for public benefits (e.g., SNAP, TANF, Medicaid, childcare ) and identify barriers contributing to housing instability.

Develop collaborative case plans with customers and families to address identified needs and promote housing stability and self-sufficiency.

Advocate for and empower customers as they navigate social services , non- profit , and public assistance systems.

Maintain strong partnerships and coordinate activities with community agencies, utility providers, and other human service organizations.

Apply program eligibility guidelines accurately and process applications in accordance with agency and funder requirements.

Deliver high-quality, trauma-informed, and constituent-centered service in all communications and interactions.

Prepare and maintain complete, accurate, confidential records and departmental reports.

Participate in required training sessions to enhance agency, program, and professional knowledge.

Perform data-driven problem solving.

Perform other duties as assigned.

Working C onditions and Physical Requirements:

Standard office environment . Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel sometimes Overnight .

Competencies and Knowledge, Skills and Abilities:

Integrity and Trust

Action Oriented

Interpersonal Savvy

Self-motivated

Problem Solving

Customer Service

Innovation

Motivator

Empathy

Verbal, Written Communication Skills

Detail Oriented

Technical Skills (e.g., PC applications)

Education and Qualifications:

Bachelor's degree in social work , human services, non-profit administration or teaching preferred.

• •Experience
• providing trauma-informed care counseling .

Must possess a valid Ohio Driver's license and/or reliable transportation.

• •Must comply with
• agency insuran ce carrier standards and policy as it relates to driving record .

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.