Housing Program Manager

• About New Moms
• At New Moms, we’re on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

• Position Summary
• The Housing Program Manager leads the housing team in delivering high-quality, trauma-informed services to families experiencing homelessness. This role supervises Housing Coaches and the Housing Navigator across New Moms’ 40-unit transitional housing program and 18-unit permanent supportive housing program. Through supportive leadership, strong program oversight, and collaboration across departments, the Housing Program Manager ensures residents receive the services and support they need to build stability and successfully maintain housing.

Location: This position is split 2-3 days/week at our Chicago Office (5317 W Chicago Ave) and 2 days/week at our Oak Park Office (206 Chicago Ave)

Schedule: Full-time, 40 hours/week which requires 1-2 weekday evenings

Starting Salary: $70,200

What a Day Might Look Like

Your day might include providing reflective supervision to Housing Coaches, reviewing program data and participant outcomes, and helping staff navigate complex participant needs. You may collaborate with the property management team to address resident concerns and prevent evictions, coordinate services across housing locations, or work with the Parent Education Manager to support participant engagement in groups and house meetings. You’ll balance team leadership and program operations while ensuring services remain responsive, high-quality, and aligned with New Moms’ values.

Key Responsibilities

Program Leadership & Staff Supervision – Hire, develop, and supervise Housing Coaches and the Housing Navigator. Model reflective supervision and values-based leadership, foster a culture of respect and professional growth, and support staff in providing high-quality, Housing First services, including mental health case management and crisis response.

Program Quality & Outcomes – Monitor program performance and participant outcomes, using data from case management systems, digital coaching tools, surveys, and other resources to strengthen services. Ensure program goals and contractual benchmarks are met, participant records are complete and up to date, and staff comply with internal and external reporting requirements.

Housing Services & Operations – Partner with supervisors and property management to address resident needs, support lease compliance, and provide eviction prevention services. Help develop and implement program plans, manage program budgets, oversee volunteers and interns, and provide staff coverage or direct participant support when needed.

Medicaid Compliance & Service Coordination – Ensure Medicaid-billable services are completed and properly documented, coordinate referrals to therapists with the Mental Wellness department, and obtain and maintain required IM+CANS certification. Collaborate across departments to ensure seamless service delivery.

Groups, House Meetings & On-Call Support – Coordinate with the Parent Education Manager to support participant attendance and engagement in groups. Help coordinate and attend house meetings at both housing locations, provide backup group facilitation, oversee the on-call schedule, and support staff responding to evening and weekend needs.

Organizational Leadership & Administration – Represent New Moms positively with participants, staff, Board members, government officials, funders, and community partners. Participate in meetings, workgroups, and professional development; manage expenses responsibly; respond promptly to communications; and uphold New Moms’ mission, values, and service model.

You’ll Thrive in This Role If You Are:

A supportive, reflective leader who enjoys developing and coaching a team.

Passionate about housing stability and providing high-quality services to families experiencing homelessness.

Skilled at managing complex programs, balancing competing priorities, and keeping projects on track.

Data-informed and detail-oriented, with the ability to use program information to improve outcomes and service quality.

Collaborative and adaptable, especially when responding to participant needs and supporting staff through challenging situations.

Committed to continuous learning, professional growth, and New Moms’ mission and values.

Qualifications

Education (one of the following required):

Master’s degree in counseling and guidance, rehabilitation counseling, social work, psychology, pastoral counseling, family therapy, children and families, or a related human services field required.

More than three (3) years of experience supervising staff, volunteers, or interns.

More than three (3) years of related work experience required; experience in nonprofit program management and housing is preferred.

Clinical licensure and/or experience preferred; Experience billing Medicaid or other health insurance is a plus

Strong ability to manage complex projects with attention to detail, intellectual curiosity, and a results-oriented approach.

Excellent written and verbal communication skills.

Proficiency with personal computers and Microsoft Office applications.

Experience using case management software preferred.

Other Requirements

Valid driver’s license, safe driving record, and valid automobile insurance.

Daily access to a reliable vehicle.

Ability to work 1–2 evenings per week and occasional weekends, depending on program needs.

Ability to provide support to staff who are on-call during evenings and weekends and serve as backup on-call staff as needed.

Ability to obtain IM+CANS certification within 60 days of employment and maintain certification throughout employment.

Work Environment: Must be able to sit/stand for up to 8 hours, walk stairs, and lift up to 30–40 lbs (or perform with reasonable accommodation). Work environments may vary.

Benefits & Perks: We care about the well-being of our team and are proud to offer a comprehensive and competitive benefits package, including:

Medical insurance with generous employer contribution

Dental and vision insurance

Flexible Spending Account (FSA)

Short-term disability, long-term disability, and life insurance – 100% employer-paid

Employee Assistance Program (EAP) for free counseling and resources

Generous paid time off, as well as 15 paid holidays and half days on Fridays during the summer

403b retirement plan with employer match

Pre-tax transportation benefits

Professional development opportunities

Discounts on Bright Endeavors products

Free spiritual direction services