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Morrisonexpress

(HQ) Key Account Operational Excellence Manager

Taipei, TW

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hirly's read of this role

Seniority
Lead / management
Country
TW
Work mode
On-site / unstated
First seen by hirly
2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Role & Responsibilities:

Establish and review SOPs; prepare training materials, conduct training sessions, and ensure operational compliance and quality standards are met.

Monitor operational excellence through daily transaction reports and data analysis to identify trends, issues, and opportunities for improvement.

Oversee end-to-end process quality, ensuring service failures are promptly investigated, root causes identified, and preventive actions implemented.

Continuously optimize services across all aspects, including total lead time, security, reporting, IT systems, and cost-saving initiatives.

Act as the key global coordinator for assigned accounts, ensuring all KPIs meet requirements and driving continuous service and performance improvements.

Manage project-based enhancement initiatives using practical tools to track progress, ensure timely completion, and communicate effectively with stakeholders.

Qualifications:

5-8 years logistic industry experience with operation and commercial background

Project management experience will be a plus

Fluent in English and Mandarin

Ability to define problems, collect & analyze data, establish facts, and draw valid conclusions

Original posting on Morrisonexpress's site ↗

Listed on hirly, a job board. hirly is not the employer: Morrisonexpress is hiring for this role.

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