(HQ) Project Manager

We’re looking for a Project Manager who thrives at the intersection of business, technology, and AI.

You will own the client onboarding journey — shaping business processes, EDI integrations, billing and charge logic, and reporting specs — while working shoulder-to-shoulder with our in-house developers to design and refine the platforms that power our operations.

Our business volume is growing fast — client tickets are up 60% year-over-year — and we are scaling the team to keep pace. As a truly AI-forward company, we expect you to leverage AI fluently to multiply your impact and help our lean, high-performing team keep scaling capacity faster than headcount.

About Our Team:

We are an AI-first PM team: AI tools such as Copilot and Claude are part of our daily workflow, extended with a growing library of custom skills, agents, and workflows that accelerate every stage of a project.

We use Jira, Confluence, and SharePoint for end-to-end ticket management, documentation, and knowledge-base sharing.

We create system screen and process-flow mockups with Miro and AI-built prototypes.

We encourage using automation and AI-built tools to streamline workflows and minimize manual work.

We have a structured onboarding and training program to help you join the team seamlessly and work side by side with us.

KEY RESPONSIBILITIES

New Development & Client Onboarding — 40%

Lead the end-to-end onboarding of new clients on our internal platforms, from kickoff to go-live.

Gather and validate business requirements; design EDI flows and report specifications.

Translate requirements into clear, build-ready specs and mockups for the development team.

Ensure every project is delivered on time, on scope, and on quality.

Platform Operations & Maintenance — 25%

Own the day-to-day health of the platforms and integrations you’ve launched.

Triage issues, prioritize enhancements, and manage change requests.

Partner with engineering so clients keep getting value long after go-live — not just a launch.

Cross-functional Communication & Stakeholder Management — 20%

Act as the bridge between clients, operations, finance, and our software development team.

Run requirement workshops, process reviews, and user training; lead status reviews and align expectations.

Turn ambiguous business conversations into structured decisions everyone can act on.

Continuous Improvement & AI-Driven Innovation — 15%

Use AI tools (Copilot, Claude) fluently across analysis, documentation, and decision-making.

Build and refine AI skills, agents, and automations that reduce manual work for the team.

Bring forward ideas that help our lean team punch far above its weight.

JOB QUALIFICATIONS

Education/Technical Skills

Bachelor’s degree or above in Information Management, Computer Science, IE, or related fields; PMP / Agile certifications a plus.

Solid knowledge of EDI standards (EDIFACT, X12, XML/JSON, APIs) and system integration concepts.

Skilled in writing functional specs, report specs, and process flows; able to read data models and basic SQL.

Fluent use of modern AI tools (ChatGPT, Claude, Copilot) to accelerate analysis and delivery.

Knowledge/Work Experience

5+ years as a PM, BA, or Implementation Consultant on internally developed or enterprise platforms.

Proven track record leading client onboarding involving system integration, EDI, and custom reporting.

Strong experience working with in-house dev teams across the full SDLC.

Logistics, freight forwarding, or supply chain background highly preferred.

Experience with e-commerce, payment, billing, or financial systems is a plus — such as order management, invoicing and settlement, or transaction reconciliation.

Key Behavioral Competencies

Strong communicator and stakeholder manager who thrives in ambiguity.

Structured thinker with sharp prioritization and a strong sense of ownership.

True team player — curious, collaborative, and comfortable challenging ideas.

Growth-oriented and AI-curious; constantly raising the bar on how work gets done.