Goldenagri

HR Helpdesk Officer

DKI Jakarta

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: ID
Work mode: On-site / unstated
First seen by hirly: 2 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job description summary :

The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks

Job Description :

Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction
Ensures the accuracy of the support / resolution provided by reviewing the support / resolution before it delivered
Knowing how to measures the performance as individual
Proactively improve proficiency and productivity and drives consistent work quality
Having knowledge of HR function, processes and application to maximizes efficiencies and effectiveness of services
Ensures that Helpdesk practice is always aligned to the mission / vision
Performs additional duties assigned, as and when required, especially when relevant to the role or future skill development

Job Requirements :

Minimum Bachelor’s degree (S1) in any major with a minimum GPA of 3.00.

Minimum 1–2 years of experience in Customer Service
Good command of English, both written and spoken, for communication and work documentation.
Strong analytical, detail-oriented, and accuracy skills.
Good communication and coordination skills across teams/departments.
Able to work independently and as part of a team, with initiative in improving work processes.

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"

Original posting on Goldenagri's site ↗

Listed on hirly, a job board. hirly is not the employer: Goldenagri is hiring for this role.

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