HR & HRIS Coordinator

Description

Position summary

We are a small HR technology consulting firm. We help employers and their benefits partners run their HR systems, processes and people practices.

The HR & HRIS Coordinator keeps our client work moving. You will handle core HR coordination tasks, troubleshoot basic HRIS issues, and support our senior consultants on projects. You may also respond to client HR teams directly. The work moves fast across several clients, so you must be quick, accurate and organized.

This is an individual contributor role with no direct reports, and it has a clear path toward a specialist or consultant role as your skills grow.

Key responsibilities

HR coordination and generalist support

Create and maintain employee records and HR files in client systems, keeping them accurate and audit-ready

Coordinate onboarding and offboarding, including new hire paperwork, I-9 and E-Verify, system setup and exit steps

Process employee changes such as job, pay, status and address updates

Support benefits administration: enrollments, qualifying life events, eligibility questions and carrier follow-up

Track leaves of absence (FMLA, ADA, state leave) and keep documentation current

Coordinate recruiting support, such as posting jobs, scheduling interviews and running reference checks

Answer routine employee and manager questions about policies, benefits and HR processes, escalating when needed

Help maintain handbooks, policies and required compliance postings

Collect data and prepare HR reports, such as headcount, turnover and open enrollment status

HRIS troubleshooting

Serve as first-line support for basic HRIS issues: user access and passwords, stuck workflows or approvals, data entry errors and missing records

Diagnose whether an issue is user error, a data problem or a system configuration problem, and fix or escalate it with clear details

Run and adjust standard reports, and spot data that looks wrong

Log and track support tickets through resolution

Write simple how-to guides for common issues

Consultant and project support

Support senior consultants on implementations, audits and open enrollment projects

Prepare data for loads and audits; clean up spreadsheets and reconcile data across systems

Run test scripts and document results during system testing

Take meeting notes, track action items and keep project trackers current

Draft documentation, job aids and client communications for senior review

Client support

Respond to client HR team requests by email and phone within set timelines

Keep clients updated on open items and confirm when issues are resolved

Core competencies

These competencies apply to every role at our firm

Strategic thinking

Understands why a task matters to the client and flags when a request doesn’t seem to fit the bigger picture

Resourcefulness

Checks the help center, past tickets and documentation, and tests a fix before asking for help

Problem solving

Separates the symptom from the cause, such as user error vs. data error vs. system setting, before fixing

Learning agility

Picks up a new HRIS or HR process quickly as client needs change

Client presence

Professional, friendly and clear with client HR teams; flags problems early

Ownership

Follows each request through to resolution without being chased

Speed and accuracy

Moves quickly through high volume while keeping data, forms and records correct

Judgment and discretion

Handles confidential employee, pay and health data with care

Clear communication

Writes clear emails, notes and how-to guides; explains system steps simply

Self-direction

Manages a busy queue across several clients and knows when to escalate

Expectations

First 30-60 days: learns our tools, processes and main client systems; handles routine HR and HRIS requests with review

By 90 days: resolves most basic HRIS issues on their own and supports consultants on at least one project

Ongoing: meets agreed response times, keeps error rates very low, and documents every resolved issue

Requirements

Required

2–3 years of experience as an HR coordinator, HR assistant, HR generalist or similar role

Hands-on experience with at least one HRIS or HCM system (for example Workday, UKG, ADP Workforce Now, Paylocity, Paycom, Rippling or BambooHR), including data entry and basic reporting

Working knowledge of onboarding, I-9, employee records, benefits enrollment and leave tracking

Basic understanding of employment law (FMLA, ADA, FLSA, COBRA)

Strong Excel skills: sorting, filtering, lookups and basic pivot tables

Proven ability to handle high volume quickly and accurately

Clear written and verbal communication

Preferred

Experience in a consulting, PEO or HR outsourcing setting serving several clients

Experience with more than one HRIS platform

Benefits administration system experience

Experience troubleshooting system issues or working a help desk queue

Education

Associate’s or bachelor’s degree in Human Resources, Business or a related field, or equivalent experience