HR Operations Analyst with French

HR Operations Analyst with French

Michelin is hiring!

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This role is based in the Michelin Shared Services Center in Bucharest, Michelin Corporate & Business Services, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Sales Administration, Personnel and Service Management.

What we’re looking for:

• •Fluency in French (B2+) and professional level English;
• •Strong analytical and logical thinking skills;
• •Ability to analyze situations, solve problems, and make sound decisions even when information or direction is limited;
• •Confidence working independently and taking initiative ;
• •Comfortable using multiple tools and systems ;
• •Experience in HR operations would be a plus;
• •Customer-focused mindset.

The HR Operations Analyst will:

• •Provide first-level support to employees, managers, and HR stakeholders regarding the use of the WORKDAY platform;
• •Investigate, troubleshoot, and resolve WORKDAY-related inquiries received through the ServiceNow ticketing system (e.g. personal information updates, bank account changes, dependents, organizational changes, transfers, and other employee lifecycle activities);
• •Perform mass data uploads and validation activities in WORKDAY to ensure accuracy of data;
• •Coordinate with Pune teams and participate in testing, validation, and deployment activities in both test and production environments;
• •Maintain and continuously improve chatbot content, knowledge articles, and support documentation;
• •Identify recurring issues, process gaps, and opportunities to improve WORKDAY processes and the employee support experience;
• •Escalate complex system, process, or configuration issues to the next level of support;
• •Contribute to service reporting and performance tracking to support operational effectiveness;
• •Handle sensitive employee information in accordance with company policies and data privacy requirements;
• •Update information in systems that are available to employees or partners (SharePoint Document Base).

In Michelin we offer:

Hybrid way of working;

A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.

Private medical subscription;

Life insurance;

Lunch vouchers and discounts;

Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;

We hold assessments to see your language skills and competencies;

We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

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