HR Operations Senior Representative

1. JOB PURPOSE

The C&B / HR Operations Specialist is responsible for delivering accurate and efficient payroll, employee lifecycle, compensation, and HR operational services while ensuring a seamless employee experience across onboarding, employment, and offboarding processes. The role supports workforce administration, data integrity, compliance, and the successful execution of people operations initiatives.

2. RESPONSIBILITIES AND DUTIES

Payroll Administration

Manage the monthly end-to-end payroll process by collating, validating, and reconciling payroll inputs to ensure accuracy, compliance, and timely salary disbursement.

Process and verify overtime payments, allowances, deductions, variable pay elements, and final settlements in line with company policies and UAE labour requirements.

Coordinate closely with Finance and relevant stakeholders to resolve payroll discrepancies and employee payroll-related queries.

Maintain payroll records and ensure confidentiality, accuracy, and compliance with internal controls.

Onboarding & Employee Lifecycle Management

Coordinate and administer all onboarding activities for new joiners, ensuring a seamless and positive employee experience.

Prepare and validate employee documentation, contracts, system access requests, and employee master data within HR systems.

Facilitate payroll and benefits enrollment, ensuring all employee records are accurate and completed within established timelines.

Liaise with HR, IT, Finance, Medical Operations, and other business functions to ensure successful onboarding and integration of new employees.

Offboarding & Employee Separation Processes

Manage resignation and termination processes in accordance with company policies and UAE labour regulations.

Coordinate employee exit activities, including documentation, system access closures, clearance processes, and exit communications.

Validate leave balances, process final settlements, and ensure timely cessation of employee benefits.

Maintain accurate employee records and ensure all offboarding requirements are completed within agreed service levels.

Compensation & Benefits Administration

Support the administration of compensation and benefits programs across the organization.

Process salary revisions, promotions, allowances, bonuses, incentives, and other employee compensation changes.

Assist in the implementation and communication of compensation and benefits initiatives.

Provide first-line support to employees regarding compensation, payroll, and benefits-related inquiries.

Maintain compensation and employee records while ensuring accuracy and data integrity.

HR Systems, Reporting & Data Management

Maintain employee data within HRIS platforms, ensuring data accuracy, completeness, and compliance with organizational standards.

Generate and analyze HR reports relating to payroll, headcount, compensation, employee movements, and workforce metrics.

Utilize advanced Excel capabilities, including formulas, pivot tables, data validation, and reporting tools, to support operational requirements.

Contribute to HR system enhancements, testing activities, process improvements, and digital HR initiatives, including Workday and related platforms.

Support data audits and ensure compliance with internal governance and reporting requirements.

Compliance & Employee Support

Ensure HR operational activities comply with UAE Labour Law, company policies, and established HR procedures.

Serve as a point of contact for employee inquiries related to payroll, benefits, onboarding, and offboarding processes.

Support internal and external audits by providing accurate documentation and employment records.

Contribute to continuous improvement initiatives that enhance HR operational efficiency and employee experience.

3.KNOWLEDGE, SKILLS AND EXPERIENCE

Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.

3–5 years of experience in Compensation & Benefits, HR Operations, Payroll Administration, or a similar role.

Strong knowledge of UAE payroll practices, employee lifecycle management, and labour legislation.

Hands-on experience using HRIS, payroll systems, and workforce management platforms, preferably Workday.

Advanced proficiency in Microsoft Excel and HR data reporting.

Strong attention to detail, analytical skills, and the ability to manage confidential information with discretion.

Excellent stakeholder management, communication, and organizational skills.

4. COMMUNICATIONS AND WORKING RELATIONSHIPS

The job holder interacts with all Departments within NNHS and other service providers. He/ She must ensure seamless communication between all departments for the smooth operations and to achieve the organizational objective. He/ She must be able to foster strong internal & external communication standards.

5. OPERATING ENVIRONMENT

He/she works in an air-conditioned environment and spends most of the day at desk. The Jobholder’s working hours are flexible as per weekly schedule within the boundaries of the UAE labor law. The job holder is not exposed to any obvious hazards.

Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive.

NAS Neuron Heath Services LLC is an equal opportunity employer.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.