HR Operations Vendor Manager

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Job Function:

Human Resources

Job Sub Function:

HR Business Partners

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a Manager, 3rd Party Vendor Relationships, located in Raynham, MA (USA) or West Chester, PA (USA) or Raritan, NJ (USA) or Palm Beach Gardens, FL (USA) or Warsaw, IN (USA) or Colombia.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Raynham, MA (USA) - Requisition Number: R-084990

Colombia - Requisition Number: R-085970

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

This role is responsible for leading the strategy and day-to-day management of third-party vendor relationships that support HR operations. The Manager will play a critical role in ensuring high-quality service delivery, compliance with contractual obligations, and alignment with organizational goals. This is a highly visible position that partners across HR, Procurement, Finance, and Compliance to optimize vendor performance and drive continuous improvement across outsourced services. You will have the opportunity to shape vendor strategy, influence business outcomes, and enhance the employee experience through effective external partnerships.

Key Responsibilities:

• •Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies
• •Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics
• •Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met
• •Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement
• •Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues
• •Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards
• •Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data
• •Support contract lifecycle management, including negotiations, renewals, and changes to scope or services
• •Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements

Qualifications

Education:

• •Bachelor’s degree required (Human Resources, Business Administration, Supply Chain, or related field)
• •Advanced degree (MBA or related) preferred

Experience and Skills:

Required:

• •Minimum of 6 -8 years of relevant experience in vendor management, outsourcing, HR operations, or related field (aligned to manager-level expectations; catalog indicates broader roles scale beyond entry-level responsibilities)
• •Experience managing third-party vendors, including performance management and contract oversight
• •Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
• •Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
• •Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
• •Strong problem-solving, communication, and organizational skills
• •Knowledge of compliance, risk management, and audit practices related to vendor services

Preferred:

• •Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors
• •Background in healthcare, medical device, or regulated environments
• •Familiarity with procurement and contract management processes
• •Experience working in a global or matrixed organization
• •Demonstrated experience leading vendor transformation or optimization initiatives
• •Proficiency with analytics tools and reporting platforms

Other:

• •Travel: Up to 10–15% (domestic)
• •Certifications (preferred): Certified Professional in Supply Management (CPSM), HR certifications (e.g., SHRM-CP/SCP), or vendor management certifications
• •No additional language requirements

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a