HR Shared Services Representative (PPSC Partner)

We're looking for a PeoplePulse Support Center Representative to join our team.

As a PPSC Partner you will be in charge of customer interaction, delivering transactional and specialist HR services – administration, onboarding and overall Employee Lifecycle.

You need to have interest in the field and you need to be eager to learn. You will be reporting to PPSC Team Leader.

Main Responsibilities

Use procedures, policy manuals, and other reference materials available via the knowledge management tool to assist in answering and resolving employee and manager inquiries by phone and web chat in real time.

Process new hires, movement, employee status changes, and other employee events in Workday.

Prepare documentation related to the employee lifecycle and ensure all documents comply with requirements (e.g., signatures, seals, etc.). Communicate and educate customers on HR policies, procedures, and related government regulations, including proper utilization of the PeoplePulse Support Centre and associated resources, such as the employee-facing portal.

Collaborate with local HR team to deliver high quality services that are compliant with global standards and meet business expectations.

Collaborate with local stakeholders regarding employee's Social Insurance and medical insurance submission.

Triage employee inquires and manages escalation to functional specialists when in-depth functional knowledge is required or to third party vendors / outsourced providers, as necessary.

Maintain employee files and records to meet defined requirements.

Continuously improve HR related processes by improvement projects

Update process-related documentation, employing language and knowledge expertise.

Qualifications

We require professional fluency in Mandarin and knowledge of English.

Minimum Diploma

We prefer 1 or more years of experience as a customer service representative in a call centre environment.

Ability to prioritize and multitask

Good computer skills (Microsoft Office, particularly Outlook, Excel and Word)

Strong analytical skills, attention to detail, focus on solution

Continuous Improvement mindset and able to accept fast paced environment

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources .

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

• PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
• Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process , so that we can do better today than yesterday.