HRS Operations Team Leader with German

Company:

Marsh

Description:

• As an HRS Operations Team Leader, you’ll be at the heart of creating an outstanding employee experience.
• You’ll lead a cross-country HR Operations team supporting Germany, Switzerland, and Austria, helping to build a high-performing, collaborative culture where people can thrive and do their best work .

In this role, you’ll have the opportunity to make a real impact — improving the effectiveness and efficiency of HR operations while partnering closely with stakeholders across the region to deliver trusted, high-quality service.

You’ll join a people-focused team with experienced colleagues and supportive leaders, gain experience in a global organization, and benefit from strong opportunities for learning, development, and career growth.

Ready to lead a team that makes a real difference?

We will count on you to:

Manage and develop the team through workload planning, coaching, feedback, talent development, and annual appraisals

Recruit, onboard, train, and support new and existing team members

Deliver high-quality HR admin operations in line with procedures, legal requirements, and customer expectations , according/matching to our KPI and SLA

Act as the main point of contact for process-related and people-related escalations

Identify process gaps and issues, and collaborate with the team to implement improvements

What you need to have:

2+ years of experience in a similar leadership role , preferably with operatio nal background

Strong managerial skills and experience leading teams

University degree, preferably in HR or a related field

Excellent German and very good English skills

Proficiency in MS Office, especially Excel

Experience managing processes and projects

Strong communication and interpersonal skills

What makes you stand out:

Practical knowledge of Workday and ServiceNow or other ticketing system

Knowledge of German labor law, social security, and tax regulations

Previous experience in an SSC or BPO environment

Strong client-focus and a proactive mindset

Excellent analytical and organizational skills with strong attention to detail

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.