Hub Manager

Job Title : Hub Manager

Location : Bhopal

Reports to : Zonal Manager/ Operations Manager

Department : Operations,

Travel - Occasional

Employment Type : Full-time

Job Summary:

The Operations Manager will be responsible for overseeing the setup, management, and optimization of Pointo Hub’s. This role includes managing end-to-end operations, ensuring efficient store setup, optimizing supply chain processes, and driving profitability through effective P&L management. The ideal candidate will have a strong background in operations within the retail or e-commerce sector, with specific experience in dark store management.

Key Responsibilities:

• •POINTO HUB Setup and Management :
• •Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations.
• •Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.
• •Oversee the design and layout of Hub to optimize product flow, picking, and packing processes.
• •Profit and Loss (P&L) Management :
• •Take full ownership of the P&L for hub, ensuring cost efficiency and profitability.
• •Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.
• •Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.
• •Inventory and Supply Chain Optimization :
• •Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock.
• •Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.
• •Implement robust inventory management systems to monitor stock levels and ensure product availability.
• •Operational Efficiency :
• •Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment.
• •Leverage technology and automation tools to optimize picking, packing, and delivery processes.
• •Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction.
• •Team Leadership and Development :
• •Build and manage a high-performing team responsible for the day-to-day operations of the hubs
• •Provide ongoing training, support, and development opportunities to team members to enhance performance.
• •Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods.
• •Compliance and Safety :
• •Ensure all hub operations comply with local regulations, health and safety standards, and company policies.
• •Implement safety protocols to protect staff and ensure a safe working environment.
• •Collaboration and Stakeholder Management :
• •Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations.
• •Collaborate with the technology team to integrate and enhance systems that support hub operations.

Key Requirements:

• •Education :
• •Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.
• •Experience :
• •2-4 years of experience in operations management, with at least 1-3 years focused on dark store setup and management.
• •Proven experience in managing P&L responsibilities and driving operational profitability.
• •Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations.
• •Skills :
• •Strong knowledge of supply chain processes, inventory management, and logistics optimization.
• •Proficiency in using operations and warehouse management software (WMS) and other relevant tools.
• •Excellent leadership and team management skills.
• •Strong financial acumen with experience managing budgets and controlling costs.

Key Competencies:

• •Ability to work in a fast-paced, high-growth environment.
• •Strong problem-solving and decision-making abilities.
• •Excellent communication and interpersonal skills.
• •Strategic thinking with attention to detail.
• •Strong analytical skills and a results-oriented mindset.

Work Environment:

This role requires both office and on-site work at various hub locations.