Human Resources Specialist (Employee Benefits)

Summary

About the Position: The 2 positions with Civilian Human Resources Agency (CHRA) Consolidated Services Directorate ABC-C are located at the Army Benefits Center-Civilian (ABC-C), Fort Riley, Kansas. ABC-C provides benefits and entitlements services worldwide. This position is a developmental position and can be filled at the GS-5, GS-7 or GS-9 grade level.

Duties

• •Serves as a technical specialist in the ABC-C and participates in the accomplishment of specific phases of special projects and plans related to the technical mission of the center.
• •Serves as a benefits phone counselor assisting employees and annuitants on rights and entitlements to employee benefits (e.g. retirement, health benefits, life insurance, and thrift saving).
• •Assists employees and annuitants with claims for benefits or in resolving problems.
• •Assists with a variety of special projects such as research of processing requirements and evaluation of procedures for processing various types of actions affecting the delivery of civilian benefit programs.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Qualifications for the GS-05 grade level: General Experience: Three years progressively responsible experience, which includes:1) Assessing problems to identify critical elements; 2) Gathering and interpreting pertinent data; 3) Developing solutions and recommendations; 4) Organizing and managing workload efficiently; and 5) Conveying information clearly through oral and written communication. This definition of general experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four year course of study leading to a bachelor's degree. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 36. Then divide your total number of completed undergraduate semester hours (or equivalent) by 120. Add the two percentages. Qualifications for the GS-07 grade level: Specialized Experience: One year of specialized experience which includes: 1) Assisting customers through phone and automated computer applications; 2) Counseling employees on eligibility, rights, and/or entitlements related to civilian employee benefits; 3) Applying and interpreting benefit, retirement, and entitlement regulations and guidance; and 4) Drafting correspondence to coordinate and resolve benefits, retirement, and coverage matters with external customers. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-05). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Human Resources Management, Organizational Leadership or Business Administration. OR Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled, such as that identified in Education above. Superior Academic Achievement is based on: (1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/). OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Qualifications for the GS-09 grade level: Specialized Experience: One year of specialized experience which includes: 1) Applying and interpreting laws, regulations, and directives governing civilian employee benefits, retirement, and entitlements; 2) Using automated systems such as the Defense Finance and Accounting Services (DCPDS) to support benefits and retirement processing; 3) Assisting with benefits claims; and 4) Drafting correspondence to coordinate and resolve benefits and retirement coverage issues with customers. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Human Resources Management, Organizational Leadership or Business Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed