HVAC Field Service Manager

Field Service Manager

Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA

At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team.

If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis.

We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.

What You’ll Do

Lead, coach, and develop the team.

Oversee daily field service operations

Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)

Navigate customer complaints/concerns to reach an agreement/understanding.

Gather equipment/materials needed for Installs- for installers to be able to gather & go.

Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.

Coordinate with dispatch to ensure the right technicians and resources are assigned to each job

Monitor KPIs, callbacks, labor hours, service quality, and overall department performance

Set clear expectations and hold the team accountable for results

Recruit, interview, hire, and onboard technicians

Identify training needs and help technicians continue developing their skills

Ensure OSHA, safety, and company standards are followed

Assist with budgeting, forecasting, staffing, and controlling service-related expenses

Partner with dispatch, sales, technicians, and leadership to improve operations

Identify problems quickly and implement solutions

Build a positive, accountable, high-performing service team

What We’re Looking For

Deep expertise in residential HVAC, Plumbing, or Electrical service work

Strong operational and problem-solving skills

Comfortable managing KPIs, productivity, revenue, and service performance

Ability to handle customer escalations and high-pressure situations

Strong communication and leadership skills

Safety-focused with knowledge of OSHA and field safety requirements

Valid driver's license and clean driving record

Why Davis Heating, Cooling, Plumbing & Electric ?

Health, dental, and vision insurance

401(k) with company match

Paid vacation, sick, and personal days

Paid training and ongoing education

Growth opportunities

Parental leave

Short-term and long-term disability

Company-paid life insurance

Friends and family discounts on services

Year-round work

Apply today and bring your leadership experience to Davis Heating, Cooling, Plumbing & Electric.