I2C Junior Dispute Analyst

Work Flexibility: Hybrid

Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization.

What you will do

Investigate and resolve customer invoice disputes by collecting and analyzing relevant data in line with internal procedures

Engage with customers via phone and email to gather dispute details and clarify discrepancies

Document dispute cases accurately and manage workflows through to resolution in ERP systems

Create and process credit and debit notes to ensure financial accuracy

Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to resolve root causes of disputes

Identify dispute trends and implement corrective actions to reduce recurrence and improve process efficiency

Meet defined KPIs such as response time, productivity, and reduction of aged disputes

Contribute to continuous improvement initiatives and maintain up-to-date process documentation

What you will need

Required

Bachelor’s degree (minimum) in Business Administration, Finance, Accounting, or related field

Minimum 1 year of experience in Order-to-Cash, Accounts Receivable, Customer Service, or dispute resolution

Fluency in English (written and spoken)

Proficiency in Microsoft Office tools (e.g., Excel, Outlook)

Preferred:

Experience working with ERP systems (e.g., SAP, Oracle or similar)

Knowledge of Order-to-Cash or invoice-to-cash processes

Poland Pay Ranges:

Poland : zł83.400 - zł138.900 PLN Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.

Travel Percentage: 10%