IA Operations Specialist

Current Employees and Contractors Apply Here

Osaic Careers

Customer Service Opportunity in Financial Services

Osaic Investment Advisory (IWS) Operations Specialist

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office.

Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Remote internals also encouraged to apply.

Role Type: Full-time, Non-Exempt

Salary : $48,000 - $52,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including

location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits

include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details

of what you can look forward to, visit our careers page: https://careers.osaic.com/benefits

Summary:

As a member of our Investment Advisory (IWS) Support team, you will assist our advisors, their clients, and

other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP),

through phone support. You will collaborate with other functions across all aspects and stages of our processes

to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic.

Your primary focus will be supporting our products, platforms and processes to respond to our customer’s

stated and unstated needs.

Responsibilities:

Provide leading service and support experiences for our advisors while answering questions,

researching issues and completing transactions

Support investment advisory needs dynamically across channels – phone; with product, platform and

process knowledge; processing work items and requests

Assist with navigation in advisory platforms including: Envestnet (WMP), as well as core business

platforms including IWS & NFS (Wealthscape), etc.

Create strong working relationships with advisors, their office staff and peers across the firm

Demonstrate critical thinking and problem-solving skills to identify our customers stated and unstated

needs to deliver required outcomes with exceptional experience

Educate advisors where to find online information and other self-serve solutions

Meet stated satisfaction, quality and production goals

Log interactions within CRM system for most interactions to capture notes and other relevant

information for future support needs

Keep up to date on changes to industry and business processes

All other duties as assigned

Education Requirements:

Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant practical

experience will be considered in lieu of degree. A minimum high school diploma or equivalent is

required.

Basic Requirements:

2+ years of experience in financial services operations or broker-dealer setting

2+ years working in a customer service operation or contact center

Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint

Excellent communication and organization/multi-tasking skills

A friendly and professional demeanor

Quick learner with basic technical skills to efficiently navigate through various systems

Strong customer focus orientation

High attention to detail, analytical mindset, and problem-solving skills

Be able to work independently and maintain elevated levels of quality and accuracy while under

pressure

Self-motivated individual capable of meeting departmental expectations and deadlines

Ability to participate and contribute to a team environment

Preferred Requirements:

4+ years of related brokerage experience

1+ years of investment advisory experience

Experience with Envestnet / Wealth Management Platform

Completion of the FINRA SIE exam

Current Employees and Contractors Apply Here