IDD Case Manager & Services Coordinator for Day Program that supports IDD in Castle Rock

Job Overview:

We are seeking an IDD Participant Services Coordinator (Resource Coordinator) to support our mission in empowering adults with intellectual and developmental disabilities. The Resource Coordinator (RC) serves as the primary point of contact for participants, families, and program staff, ensuring person-centered supports and services are delivered in alignment with individual goals and needs. This role manages a growing caseload while maintaining high standards of quality, consistency, and communication across services.

This position supports participants enrolled in Wellspring’s day program services, ensuring continuity of care and consistent coordination across every environment in which a participant receives support.

In addition to core coordination responsibilities, this role carries a secondary focus on Crisis Response and Program Engagement , supporting participant safety, program stability, and a positive, inclusive environment.

Essential Duties & Responsibilities:

Resource Coordination

Manage and coordinate services for a caseload of approximately 40–45 participants, ensuring alignment with ISP, BIP (as applicable), and individual goals

Coordinate support for participants attending day-program services, ensuring consistency and continuity of care across all environments

Review, manage, and oversee Incident Reports (IRs) for accuracy, compliance, and timely follow-up

Communicate with participants and families regarding incidents, concerns, and service updates in a transparent and supportive manner

Serve as a liaison between participants, families, Program Managers, and Case Management agencies

Monitor participant progress toward goals and ensure timely, accurate documentation in internal systems

Support ISP meetings, annual planning, and ongoing collaboration with case management teams

Identify barriers to participation, safety, and goal achievement, and help develop solutions

Crisis Response & Program Engagement:

Provide real-time support as part of the Crisis Response team during behavioral or emotional escalations

Collaborate with Behavior Team and Program Managers to ensure consistent implementation of crisis plans and debrief processes

Support participant engagement initiatives such as STAR of the Month and other recognition programs

Contribute to a positive program culture through encouragement, recognition, and morale-building efforts

Model calm, professional, and supportive behavior during high-stress situations

Key Competencies:

Strong communication, de-escalation, and interpersonal skills

Ability to remain calm and effective during high-pressure situations

Strong organizational skills with attention to detail and follow-through

Collaborative mindset with a commitment to team consistency and accountability

Understanding of person-centered practices and positive behavior support strategies

Passion for supporting individuals with diverse needs and promoting inclusion

Qualifications:

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field preferred.

Minimum of 2 years of experience in developmental disabilities (DD) services, behavioral support, case management, residential services, or a related human services field

Familiarity with Colorado's Medicaid Waiver system (HCBS-DD, SLS)

Ability to obtain and maintain CPR/First Aid certification

Valid driver’s license and reliable transportation, if travel between program sites is required.

Must be able to successfully pass a background check and drug screen and obtain DOT Certification.

Benefits:

**One weekly work-from-home day after the probationary period. **

Medical, Dental, Vision and Life Insurance

Health Savings Accounts

Company Sponsored Retirement Plan

Paid Vacation Time

Paid Sick Leave

Generous Paid Holiday Schedule

Wellspring Community is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran, or disability status.