Identity & Access Management (IAM) -Sr. IT Analyst Applications

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Identity & Access Management (IAM) -Sr. IT Analyst Applications to join Infrastructure Services -CAT IT Division

The Identity & Access Management (IAM) Senior Analyst is responsible for executing and supporting enterprise IAM operations, governance activities, and access management processes. The role serves as a subject matter expert for identity lifecycle management, access governance, privileged access controls, and authentication technologies while ensuring compliance with organizational security policies and regulatory requirements.

The Senior Analyst works closely with the IAM Lead, IAM Manager, application teams, cybersecurity teams, and business stakeholders to deliver secure, efficient, and scalable access management services across the enterprise.

The preference for this role is to be based out of Whitefield PSN Office , Bangalore -KA

What you will do

IAM Operations & Access Management

Execute day-to-day Identity and Access Management activities including:

• •User provisioning and deprovisioning
• •Joiner, Mover, and Leaver (JML) processes
• •Access requests and approvals
• •Role assignments and access modifications
• •Privileged access administration
• •Identity lifecycle management
• •Ensure all access requests are processed accurately and within established service levels.
• •Investigate and resolve IAM-related incidents, escalations, and access issues.
• •Perform root cause analysis and recommend corrective actions for recurring issues.
• •Maintain accurate documentation of access management activities and procedures.

Identity Governance & Compliance

• •Support access certification campaigns and periodic access reviews.
• •Validate user access against approved business requirements and security policies.
• •Assist with Segregation of Duties (SoD) reviews and remediation activities.
• •Support internal and external audits by providing access control evidence and documentation.
• •Ensure adherence to regulatory, compliance, and cybersecurity requirements.
• •Identify control weaknesses and recommend process improvements.

Technical Administration & Support

• •Perform administration and operational support for IAM platforms and technologies.
• •Support configuration, maintenance, and troubleshooting of:
• •Identity Governance & Administration (IGA) solutions
• •Active Directory and Microsoft Entra ID
• •Privileged Access Management (PAM) systems
• •Single Sign-On (SSO)
• •Multi-Factor Authentication (MFA)
• •Directory and federation services
• •Collaborate with application teams on onboarding applications into IAM platforms.
• •Support system integrations, role-based access models, and workflow enhancements.
• •Participate in IAM system upgrades, testing, and implementation activities.

Process Improvement & Automation

• •Identify opportunities to improve access management processes and operational efficiency.
• •Assist in developing and implementing automation solutions to reduce manual effort.
• •Support IAM transformation and modernization initiatives.
• •Contribute to the development of operational procedures, knowledge articles, and training materials.
• •Participate in establishing and tracking IAM operational metrics and KPIs.

Stakeholder Collaboration

• •Work closely with business units, HR, IT teams, application owners, and cybersecurity teams.
• •Provide guidance to end users regarding access management procedures and requirements.
• •Communicate operational issues, risks, and recommendations to IAM leadership.
• •Support access governance awareness and adoption across the organization.

What you will have

• •Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field.
• •7+ years of experience in Identity & Access Management, Information Security, or Cybersecurity.

Strong knowledge of:

• •Identity Governance & Administration (IGA)
• •User Lifecycle Management
• •Access Certifications and Reviews
• •Role-Based Access Control (RBAC)
• •Segregation of Duties (SoD)
• •Privileged Access Management (PAM)
• •Active Directory / Microsoft Entra ID
• •Single Sign-On (SSO)
• •Multi-Factor Authentication (MFA)
• •Federation and Directory Services

• •Experience supporting IAM operations within enterprise environments.
• •Strong analytical, troubleshooting, and problem-solving skills.
• •Ability to manage multiple priorities and work independently.
• •Excellent communication and stakeholder management skills.

• •This position requires candidate to work a 5-day -a -week schedule in the office.
• •Shift Timing:06:00PM -03:00AM IST(US Shift)

Preferred Qualifications

Certifications such as:

• •SC-300 (Microsoft Identity and Access Administrator)
• •Security+
• •CISM
• •CIAM
• •SailPoint or Saviynt certifications

Hands-on experience with:

• •SailPoint
• •Saviynt
• •CyberArk
• •Microsoft Entra ID
• •Okta
• •Ping Identity
• •BeyondTrust

Experience supporting audit, risk, and compliance initiatives.

Experience with IAM process automation and workflow development.

Experience in large global enterprise environments.

Skills desired:

• Core Application Systems : Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Level Extensive Experience:
• •Manages application-related issues, implications, and approaches with clients.
• •Evaluates key interfaces and interdependencies among core applications systems.
• •Explains features and benefits of core applications for consideration by business units.
• •Implements existing and planned application enhancements in major business units.
• •Tracks data flow between own applications and core applications in other business areas.
• •Plans enhancement, conversion, and retirement strategies for core applications.

• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Level Extensive Experience:
• •Ensures capture of lessons to be learned from a problem-solving effort.
• •Organizes potential problem solvers and leads problem resolution efforts.
• •Uses varying problem-solving approaches and techniques as appropriate.
• •Contributes to standard practices for problem-solving approaches, tools, and processes.
• •Analyzes and synthesizes information and devises alternative resolution strategies.
• •Develops successful resolutions to critical or wide-impact problems.

• Application Design, Architecture : Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
• Level Extensive Experience:
• •Analyzes system requirements and translates them into detailed design specifications.
• •