Implant Treatment Coordinator

Description

Join Our Team

Exceptional care. Compassionate people. One team. At NHOMS | MassOMS, we’re building the best experience for our patients and our people across New Hampshire and Massachusetts, and we’d love you to be part of it.

About the Role

The Implant Treatment Coordinator (ITC) is a key member of our NHOMS team. The ITC guides patients through the consultation process, helping them understand their treatment options, costs, and financing so they feel confident moving forward with surgery. The ITC ensures every patient has consistent, empathetic, and high-quality experience. The ideal candidate is a skilled treatment coordinator or consultative sales professional who builds trust with patients and drives measurable results.

Responsibilities Include but Are Not Limited To

Lead the full patient consultation process: discovery, education, financial presentation, and scheduling surgery.

Present treatment plans and financing options clearly and compassionately.

Manage lead pipelines and follow-up activity to ensure timely patient outreach.

Work closely with surgeons and clinical staff to coordinate patient care.

Partner with the Operations manager to monitor results and share best practices.

Ensure adherence to the NHOMS | MassOMS Standard Protocol and patient trust message.

Perform other duties as assigned to support departmental and organizational goals.

Performance Expectations

Maintain strong consult-to-acceptance rates.

Keep accurate, up-to-date records of patient consults and follow-up.

Ensure full adherence to the NHOMS | MassOMS Standard Protocol.

Experience and Qualifications

3+ years of experience as an Implant Treatment Coordinator or Treatment Coordinator in oral surgery, implant, or specialty dentistry or sales.

Proven success converting consultations into scheduled surgeries.

Proficiency in excel(pipeline management, reporting, analytics).

Familiarity with patient financing platforms such as CareCredit and Proceed Finance.

Excellent communication, organization, and emotional intelligence.

Ability to work on-site full time at our Nashua, NH location to train.

Prosthodontic experience preferred.

Compensation and Benefits

Base salary of $75,000–$85,000 per year.

Commission on accepted treatment for consults you personally lead.

Total compensation includes a base salary plus commissions and incentive pay based on individual and office performance outcomes.

Full benefits package, including medical, dental, 401(k), paid time off, and a continuing education allowance.

Opportunities for professional development and advancement within Sales and Marketing.