Implementation Associate (SaaS)

About Hauler Hero

At Hauler Hero, we’re on a mission to simplify and modernize the waste hauling industry. Our platform empowers haulers to run more efficient operations, strengthen customer relationships, and grow their businesses.

The Role

We’re seeking an Implementation Associate to help onboard new customers and set them up for success on the Hauler Hero platform. This role combines structured project coordination, hands-on platform configuration, data handling, and clear communication to ensure customers launch smoothly and on time.

You’ll work directly with customers and collaborate with Sales, Product, Customer Success, and Support to guide new users through their implementation journey. This is a great fit for someone who is detail-oriented, organized, and enjoys solving operational problems while helping customers adopt new systems.

This position includes participation in a rotating weekend coverage schedule to ensure consistent support availability for our customers.

Responsibilities

Guide new customers through the onboarding process from kickoff through go-live

Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows

Import, clean, and validate customer data to ensure accurate platform setup

Manage multiple implementation projects simultaneously while keeping timelines and milestones on track

Communicate project progress, risks, and next steps clearly to customers and internal teams

Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support

Identify and escalate project risks or blockers early

Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities

Contribute to internal playbooks, templates, and documentation that help the implementation process scale

Qualifications

Required

1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role

Strong communication and organizational skills with the ability to manage multiple projects simultaneously

Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas

Comfort learning and explaining technical workflows to non-technical users

Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment

Experience working in structured project environments with defined milestones and timelines

Reliable internet connection and a distraction-free dedicated workspace

Nice to Have

Experience in logistics, operations, or vertical SaaS implementations

Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems

Exposure to payments platforms or mobile apps (Android)

Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides

Understanding of the waste hauling or environmental services industry

Previous experience as a Hauler Hero user or customer

What We Offer

Opportunity to make a meaningful impact in a critical, underserved industry

Collaborative, innovative work environment focused on learning and growth

Competitive salary and benefits package

Clear growth path into Implementation Lead or Customer Success roles

Remote-first flexibility with a distributed team across the U.S. and beyond

Paid time off, paid holidays, and a culture that values balance

Virtual team collaboration and occasional in-person offsites