Implementation Consultant - Accounts

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of the role

To act as source of expertise internally and for Keyloop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed to quality and time-managements expectation set forth by the signed order and within the legal frameworks.

The role will engage with customer remote and onsite (alongside other Keyloop teams and functions) - ensuring accurate discovery, documentation, configuration, training and post go-live support in line with Keyloop deployment methodology Surestart.

Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.

Role Responsibilities

Standardization, efficiency, and adaptability to evolving product

Embed and maintain a continuously evolving standard blueprint for the delivery of the products

Embed product specifics and processes to ensure continuous readiness of the product knowledge to deliver optimally on projects

Attend product reviews to ensure product alignment to the blueprint and required skills to deploy the product

Provide feedback to product on field data/findings/situations.

Results Accountability

Embed high standards of performance in delivering results

Identify product delivery problem areas and works to resolve the same

Effectively balances priorities to achieve collective business results

Support Lead Consultant to make informed decisions based on facts and 360 perspectives.

Communication

Clear communication and knowledge sharing with internal and external parties

Demonstrate flexible communication style for all internal and external parties

Collaborates as an effective team player within and across departments

Conduct/attend cross-link sessions with other teams

Leverages formal and informal networks to accomplish objectives

Leverage external factors to drive growth

Client focus

Actively seeks and applies information about client needs to internal stakeholders

Suggest processes and procedures improvements to enhance customer experience

Assist peers and Project manager / Project Lead in escalations/technical discussions

Outside-in perspective

Stay informed on external factors and trends.

Welcomes the insights and networks of new associates joining Keyloop.

Adjust work style to adapt to different cultures and expectations.

Bias for growth

Willing to take an unpopular stand to challenge the status quo

Using logic and data to improve performance.

Embraces changes and acts as a catalyst for change.

Key Performance Indicators

Successful delivery of projects - on budget and time with quality

Completing 95% of assignments within the set time frame.

Rework to be less than 4%

Commercial and operational effectiveness - Billable and Productive utilization 80%

Demonstrable internal and customer satisfaction, monitored via regular CSI / feedback.

Frequent and formalized business engagement and recommendations to drive greater adoption of Professional Services.

Provide ideas that reduce time to install / drive efficiencies for Professional Services.

Lead and drive operational excellence (through SureStart and interaction with peers and team members).

Product knowledge through Certifications

Time sheets updated weekly.

Skills / Knowledge & Experience

Must have experience and proven track record in Finance, CRM, Technical or ERP deployments in Consultancy and or SME roles.

Relevant business background and have a proven track record in acting as a key point of contact / SME in product delivery.

Must have the proven ability to define and maintain standard end-to-end business process for optimal delivery of software and in working with other teams to support the customers.

Must be process-driven with a track record of successfully handling considerable change and the ability to work under pressure.

Commercially astute, good business acumen, with strong analytical skills

Knowledge of the Automotive industry (desirable, not essential)

Ability to advise, persuade and influence people in a professional and effective manner

Must demonstrate outstanding verbal and written communication skills

Open for challenges and striving for continuous improvement, motivating and engaged in the role

A team player who is influential and builds good working relationships across teams

Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role.

Objectif du rôle

Responsable de s'assurer que les clients de Keyloop ont un logiciel configuré en temps opportun et de manière professionnelle conformément aux délais prévus avec la qualité.

Pour organiser, installer et configurer les déploiements de logiciels selon les besoins.

Pour installer et configurer des logiciels supplémentaires au fur et à mesure de leur achat par les clients.

Fournir un soutien aux consultants sur les problèmes de configuration.

Tenir le chef d'équipe au courant de tout obstacle et fournir l'état d'avancement des travaux terminés.

Pour voyager et vous rendre sur le site du client localement ou internationalement, selon les besoins.

Adopter une approche axée sur le client - Résoudre les problèmes commerciaux des clients en s'assurant qu'ils reçoivent la valeur ajoutée du produit.

Former, conseiller et soutenir les clients si nécessaire.

Responsabilités du rôle

Stratégie et planification (normalisation, efficacité et adaptabilité de l'évolution du produit)

Peut expliquer le lien entre leur travail, l'objectif de l'unité d'affaires et les stratégies keyloop.

Crée des plans réalistes pour accomplir des tâches et des projets alignés sur l'unité d'affaires.

Offre aux dirigeants des informations utiles dans l'exécution de la stratégie de l'unité commerciale.

Responsabilité axée sur les résultats (accent sur l'atteinte des objectifs)

Établit des normes élevées de performance pour obtenir des résultats.

Démonstration de la pensée « One Keyloop ». Tient compte de l'incidence de leurs actions sur les fonctions et les unités opérationnelles.

Identifie les problèmes de produits et travaille avec les gestionnaires pour les résoudre.

Équilibre efficacement de nombreuses priorités pour atteindre les résultats opérationnels.

Gestion financière (Comprendre les leviers financiers de Keyloop pour atteindre les résultats commerciaux)

Comprend comment Keyloop stimule la rentabilité en utilisant des termes de base.

Explique comment leurs travaux ont un impact sur les objectifs financiers de Keyloop.

Prend en compte l'impact financier et organisationnel sur les projets avant d'agir.

Leadership en matière de personnes

La communication

Démontrer un style de communication flexible basé sur plusieurs paramètres (1-sur-1, petits / grands groupes, pairs, clients externes, etc.)