BIK

Implementation Engineer

Location unstated

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hirly's read of this role

Seniority: Mid level
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About BIK

BIK is India's leading marketing automation platform for e-commerce. We help brands drive

revenue through WhatsApp, email, SMS, and AI-powered chatbots — and we work with 200+

brands including Tata, Duroflex, Nat Habit, and Sweet Karam Coffee. Backed by Sequoia

Capital and Y Combinator, we process over a billion customer events a year and grow every

month.

The Role

You own two things: getting customers live fast, and making sure what goes live actually works.

As an Onboarding & Implementation Manager, you take a brand from signed contract to a fully

configured, live BIK setup within 15 days. You'll run the kickoff, build the automations, train the

customer's team, and hand off a setup that generates revenue from day one.

This is a customer facing IC role reporting to the Global Head of Customer Success. You'll work

closely with our Customer Success, Product and Support teams.

What You'll Do

- Onboarding : Run kickoff calls, set timelines, and own the end-to-end journey from sign

to go-live across multiple customers simultaneously

- Implementation : Configure automation flows, chatbots, drip campaigns, CRM

segments, and triggers inside BIK's platform based on each customer's business use

case

- Integration : Integrate setup based on customer requirements

- Training : Enable the customer's marketing and ops teams to use BIK independently

post-handoff

- Troubleshooting : Diagnose and fix flow errors, integration issues, and campaign bugs

during and after onboarding

- Feedback loop : Document reusable playbooks and surface onboarding friction to the

Product team as sharp, actionable inputs

What We're Looking For

Must Have

- 2–5 years in a customer-facing implementation, onboarding, or technical account

management role at a SaaS company

- Hands-on with Shopify: you know how storefronts, apps, and the backend work

- Comfortable building automation logic.

- Excellent spoken and written English : this is a customer-facing role and clear,

confident communication is non-negotiable

- Highly organised : able to run 10+ onboardings simultaneously without losing context

What Success Looks Like

- Customers go live within 15 days with core flows live and working

- First campaign sent, first automation triggered before the handoff to CS

- Onboarding playbooks that get sharper with every customer you handle

Why BIK

- Work with India's most exciting D2C and e-commerce brands

- Fast-moving team where your work ships and is visible immediately

- Direct access to leadership with a clear growth path in Customer Success

- Sequoia and YC backed : strong fundamentals, serious ambition

BIK is an equal opportunity employer.

Original posting on BIK's site ↗

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