Implementation Engineer

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

Fusion’s Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased. In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement, and certification. The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.

Job Description:

Responsibilities include but are not limited to:

• •Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.
• •Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
• •Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
• •Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
• •Responsible for service and device provisioning.
• •Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
• •Partner with Engineering to help design and test solutions to problems and bugs.

Qualifications :

• •Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
• •Demonstrated ability to understand complex network designs.
• •Ability to run scripts in C shell in a Unix environment.
• •Adept at working under pressure in a high stress environment.
• •Strong analytical skill and attention to detail
• •Excellent organizational and interpersonal skills
• •Strong written and verbal communication skills
• •Quick learner with self-initiative and pride in end results
• •Superb work ethic and commitment to customer satisfaction.
• •Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.
• •Typically requires a Bachelor's degree in related field or equivalent experience, certifications, or training
• •3+ years of related experience required