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SURVEYSPARROW PRIVATE LIMITED

Implementation Engineer

Chennai, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
10 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Role: Implementation Engineer

Experience: 3–6 years

Location: Chennai, WFO

About the Role

We are looking for an Implementation Engineer to lead the successful onboarding, configuration, integration, and go-live of our SaaS platform for customers. The role requires a combination of technical understanding, project management, customer-facing communication, and problem-solving skills .

You will work closely with customers, Sales, Solutions Engineering, Product, Engineering, and Customer Success teams to translate business requirements into scalable technical implementations.

Key Responsibilities

  • Own end-to-end customer implementation projects , from kickoff through go-live and handover.
  • Understand customer business processes, requirements, workflows, and technical environments.
  • Translate requirements into implementation plans, workflows, configurations, and technical specifications .
  • Create and maintain project plans, WBS, timelines, milestones, dependencies, and risks .
  • Configure the SaaS platform based on customer requirements and best practices.
  • Gather and document integration requirements across CRM, HRMS, ERP, communication platforms, and other business systems.
  • Work with REST APIs, webhooks, SFTP, data imports/exports, and third-party integrations .
  • Conduct customer UAT, training, deployment, and go-live activities .
  • Identify implementation risks, blockers, and scope changes and proactively communicate them to stakeholders.
  • Review and manage SOW scope , ensuring implementation remains aligned with contracted deliverables.
  • Develop implementation documentation, configuration guides, integration specifications, and handover documents.
  • Ensure smooth transition from Implementation to Customer Success / Support after go-live.

Technical Skills

  • Strong understanding of SaaS implementation methodologies .
  • Working knowledge of REST APIs, JSON, webhooks, authentication, and API testing .
  • Experience with integrations involving platforms such as Salesforce, HubSpot, Microsoft, HRMS/ERP systems, or similar enterprise applications .
  • Ability to understand data structures, field mapping, workflows, and integration dependencies.
  • Familiarity with tools such as Postman, Jira, Confluence, Excel/Google Sheets , or equivalent.
  • Basic understanding of databases/SQL is an advantage.

Preferred Experience

  • 3–6 years of experience in SaaS implementation, professional services, solutions engineering, technical consulting, or customer onboarding .
  • Experience implementing B2B SaaS products for mid-market or enterprise customers .
  • Experience working on projects involving APIs and third-party integrations .
  • Experience in customer-facing technical roles is highly preferred.
Original posting on SURVEYSPARROW PRIVATE LIMITED's site ↗

Listed on hirly, a job board. hirly is not the employer: SURVEYSPARROW PRIVATE LIMITED is hiring for this role.

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