Implementation Lead, Defined Benefits

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

• Join our team
• Join our dynamic team as an Implementation Lead and become the strategic bridge between cutting-edge technology solutions and client success. You'll lead high-impact implementations for enterprise clients, coordinating project teams of approximately 10 professionals through complex system transitions while ensuring exceptional delivery quality.

This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. The ability to travel is required.

• Here’s the impact you’ll make and what we’ll accomplish together
• This role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry.

• What You'll Do
• Strategic Project Leadership & Client Partnership

Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects

Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions

Establish and maintain client-specific success criteria for long-term relationship excellence

Identify and mitigate risks to client satisfaction while developing proactive resolution strategies

Methodology Excellence & Team Coordination

Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance

Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts

Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership

Stakeholder Management & Solution Optimization

Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions

Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions

Control project scope based on contractual agreements while maintaining positive client relationships

Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients

• Key Qualities We're Looking For
• Project Leadership Excellence

Decisive under pressure - Make confident decisions even with uncertainties and identified risk levels

Influential communicator - Effectively influence both internal teams and client stakeholders

Adaptive presenter - Understand your audience and tailor communication style accordingly

Technical Acumen & Communication

Technical translator - Express complex technical concepts in clear, accessible terms

Positive team catalyst - Maintain optimism and keep teams engaged through challenging implementations

Process innovator - Proactively propose improvements to current processes and methodologies

Knowledge multiplier - Effectively transfer expertise and guide team members

Professional Excellence

Exceptional communicator - Demonstrate excellent written and verbal communication skills with experience presenting to senior management

Technology-savvy - Show demonstrated aptitude for technology and system development lifecycle understanding

Reliable performer - Consistently deliver results while remaining flexible and adaptable in fast-paced environments

Multi-tasking expert - Successfully manage multiple priorities in challenging, dynamic environments

Requirements

​ Technical Skills

Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field

10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation

Demonstrated aptitude for technology and system development lifecycle

Implementation methodology ownership and presentation experience

Scope control based on contracts

Proficiency in current computer technologies

Soft Skills

Strong project leadership abilities

Ability to provide day-to-day guidance to implementation teams

Team engagement and coordination

Organizational effectiveness

Excellent written and verbal communication skills

Ability to express technical concepts clearly

Ability to influence people (internally and with clients)

Strong problem-solving skills

Risk identification and mitigation strategy development

Collaborative working style with Project Managers and product development teams

What's In It For You

Lead large-scale transformational projects that directly impact enterprise clients

Develop expertise in cutting-edge implementation methodologies and client relationship management

Work with talented project teams of approximately 10 professionals

Guide and support implementation professionals through complex projects

Drive methodology improvements and contribute to organizational excellence

Build meaningful relationships with enterprise clients during critical system transitions

Nice to Have

Experience with pension administration software systems

Bilingualism would be considered an asset

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

Salary Range: $98,000 - $115,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers r ewarding benefits , which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more…

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Gove