Implementation Manager

ABOUT SWEED

Sweed is a product-driven software startup building the all-in-one Dispensary Operating System for cannabis retail. Our enterprise-grade solution combines POS, eCommerce, Marketing, Analytics, Compliance and Inventory Management into a single seamless experience — eliminating the need for multiple third-party tools.

We've been in the market for 6 years with a team of approximately 250 people across the US and internationally. We believe in the medicinal potential of cannabis and in our responsibility to help the industry operate better. Implementation is how that promise becomes real for every client we launch.

THE ROLE

Sweed is a cannabis dispensary's point of sale system and therefore is a critical operational system. Taking their current point of sale provider offline to switch to Sweed is a very time-sensitive and revenue-critical operation. Therefore, this could be argued to be the most important role in the customer life cycle. You'll own dispensary implementations end-to-end — From contract signature to kickoff through go-live — across a range of client profiles and complexity levels. You're the face of Sweed throughout: as comfortable presenting to the C-suite as training a budtender & store team, and just as comfortable troubleshooting a configuration issue when the situation calls for it.

You'll work within a structured implementation org so you can stay focused on what matters: getting clients live on time, with full Functionality and confidence in the platform. Most implementations today include onsite work (typically 3–4 trips per month) with an additional associated bonus, and we're actively building toward more remote delivery. We want people who want to help shape what that looks like.

WHAT SUCCESS LOOKS LIKE

On-time go-lives with minimal post-launch defects

Accurate, complete configurations with strong attention to detail

Confident handling of troubleshooting and technical escalations

High client confidence from kickoff through go-live

Clear, proactive communication with stakeholders at every level — including owners and executives

Strong ownership and the ability to work through ambiguity

WHAT YOU'LL DO

Own the Full Launch Lifecycle

You manage every stage of implementation: kickoff → configuration → data migration → training → launch readiness → go-live. No hand-offs mid-stream — you own the customer relationship throughout this process and see it through.

Manage multiple concurrent implementations with strong prioritization and clean project tracking

Build and execute implementation plans, milestones, and checklists — and proactively improve them over time

Anticipate risks early, escalate with context, and create mitigation plans before issues affect go-live

Deliver go-lives without preventable dropped details

Lead Client Relationships

You run structured customer calls with executives, operations leads, and frontline teams — driving timelines, managing expectations, and keeping scope in check.

Communicate confidently with stakeholders at all levels, including VP and C-suite, and Owners

Set clear expectations from day one; prevent scope creep through structured milestone management

Understand current product capabilities and short-term product road map, to effectively advise customers what they have bought and what is coming soon

Build client confidence throughout the process so go-live feels like a celebration, not a scramble

Handle Technical Complexity

Our implementations are genuinely complex: state-specific compliance requirements, tax configurations, POS workflows, integrations, and data migrations. You don't need to know everything on day one — but you need to be the kind of person who gets there fast.

Troubleshoot configuration, workflow, and launch-readiness issues; document findings clearly

Develop deep expertise in the Sweed platform to drive efficiency and deliver best-in-class outcomes

Get increasingly comfortable with datasets and data migrations — imports, exports, validation, accuracy checks

Escalate to Engineering, Product, or Support when needed — with the right context to accelerate resolution

Contribute to How We Build

We're actively evolving how implementations are delivered — building toward more scalable, remote-first models. You'll be part of that.

Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs

Contribute to implementation playbooks, SOPs, and quality standards as the function matures

Help build the remote delivery model for streamlined launch types

WHAT WE'RE LOOKING FOR

Required

3+ years in SaaS implementation, onboarding, professional services, or a similar client-facing delivery role

Direct ownership of end-to-end implementations — not just a supporting role

Proven ability to communicate confidently with C-suite and senior stakeholders

Strong project and time management across complex, multi-stakeholder environments

Background in troubleshooting, technical escalations, or hands-on operational problem-solving

Proven track record of delivering implementations on time

Comfort working through ambiguity and solving problems without a perfect SOP

Ability to travel 3–4 times per month for onsite work

Strongly Preferred

Experience in regulated or high-complexity environments — any of the following is relevant:

Cannabis tech, retail operations, or dispensary management

Fintech, payments, or healthcare/EMR onboarding

ERP, compliance, tax, or audit software implementations

Retail POS, eCommerce, or inventory management platforms

Multi-location or multi-state SaaS environments

Within Your First 90 Days

You should be able to:

Independently run multiple implementations end-to-end (‘See-one, do-one, teach-one’ approach)

Lead structured, confident calls with clients at all levels including executives

Maintain clean, organized project tracking

Proactively identify risks and drive mitigations

Troubleshoot client issues with confidence and escalate clearly when needed

Develop deep working knowledge of the Sweed platform and implementation process

Who Thrives Here

You take ownership — a missed detail before go-live is your problem to catch, not someone else's

You're calm under complexity — compliance requirements, tax configs, and data migrations don't rattle you

You communicate up and down — as comfortable with a CEO as with a store manager

You improve the process — you don't just run the playbook, you make it better

You adapt — our delivery model is evolving and you want to help build what's next

WHAT WE OFFER

Competitive base salary plus a performance-based variable compensation plan

Medical, dental, vision, and additional health insurance options

Paid parental leave

Generous PTO and paid company-observed holidays

Real ownership of high-impact work — your launches directly shape how cannabis retailers operate

A function actively investing in its infrastructure — playbooks, tooling, and remote delivery models all being built now

A path to grow — we're building out a structured implementation org and promoting from within

Sweed is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.