Implementation Manager/Director

About DualEntry

DualEntry is building the OS for finance.

Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.

In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.

We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.

Where You'll Create Impact

You’ll own end-to-end ERP implementations and long-term customer relationships

You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence

You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback

You’ll establish and evolve implementation methodologies, processes, and operational standards

You’ll challenge the status quo of what world-class ERP customer success looks like

You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

What Sets You Up for Success

Hardcore work ethic and high agency

7 years of experience in ERP implementations, ERP functional consulting, or accounting/advisory

Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)

Deep understanding of ERP systems, finance workflows, and implementation best practices

You’re a customer-service extraordinaire who loves solving complex problems

You thrive in fast-moving, early-stage environments with high ownership

Expertise in Accounting, audit, ERP systems, CPA

Why You’ll Thrive Here

Significant equity ownership in one of the top AI companies in the world

You’re joining early and will grow with DualEntry

Your feedback shapes the product directly

High-speed, high-trust environment with high expectations

Meet the CX Team

Natalee took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology

Nathan inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker

Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”!

Benefits & Compensation

Equity: $35,000 - $45,000

Base Salary: $200,000 - $280,000

Commission: $15,000 - $45,000

Medical, dental & vision insurance

One Medical membership

Mental health support (Talkspace)

Fertility & family-building support (Kindbody)

Virtual healthcare (Teladoc Health)

401(k) benefits

Commuter benefits

Learning & development budget for courses, certifications & language learning

Unlimited AI tokens

AI skills development & enablement

Visa & permanent residence sponsorship

Relocation support for employees moving to New York

Flexible PTO (27 days, including public holidays)

Collaborative, in-office culture with no bureaucracy

Snacks, drinks, team events & more

“I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.”

Nathan Kim , CPA - Implementations Lead at DualEntry