Implementation Project Manager, Payroll & Workforce Management

Description

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions—from dynamic scheduling and compliance to integrated payroll and real-time analytics—give providers the agility and intelligence needed to thrive in today’s healthcare environment.

As the parent company of BekTek (HostedTime) and StafferLink, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care.

We’re driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long-term care.

The Implementation Project Manager reports in to the PMO team and oversees all phases of the implementation lifecycle for SmartLinx's suite of Workforce Management and Payroll solutions.

The ideal candidate is highly organized and customer-focused, with proven experience managing software implementation projects across cross-functional teams. This includes technical configuration, business process analysis, client communication, training, testing, and risk management. Beyond guiding project resources, the candidate is comfortable rolling up their sleeves to configure, test, and walk customers through the system.

Strong knowledge of US payroll concepts, FLSA regulations, and workforce management best practices is expected.

Key Responsibilities

• •Oversees the timely execution of tasks and deliverables by project resources assigned to implementations.
• •Drives accountability across both internal teams and customer stakeholders to ensure project success.
• •Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget.
• •Partner directly with internal and external stakeholders to drive successful client outcomes and achieve business objectives.
• •Develop and maintain detailed project plans, timelines, status reports, and project documentation.
• •Lead project meetings, ensuring effective communication, alignment, and follow-through on action items.
• •Facilitate business process review and requirements gathering sessions to clearly define customer needs and implementation goals.
• •Configure applications to support customer requirements and operational workflows.
• •Perform system configuration adjustments, customization, and reporting setup as needed.
• •Coordinate and support testing activities, including internal validation and client-led user acceptance testing.
• •Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact.
• •Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle.
• •Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships.
• •Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices.
• •Maintain awareness of industry trends and developments related to Workforce Management, Payroll, Time & Attendance, and Scheduling solutions.
• •Perform other duties as assigned.

Requirements

Required Skills & Abilities

• •Strong customer service and relationship management skills.
• •Excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical audiences.
• •Proven ability to manage, motivate, and coordinate cross-functional project teams.
• •Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• •Excellent time management skills and attention to detail.
• •Strong analytical, troubleshooting, and problem-solving abilities.
• •Ability to work independently while maintaining collaboration across teams.
• •High proficiency in Microsoft Office applications, particularly Excel, including data manipulation and reporting.
• •Ability to adapt quickly and remain flexible in dynamic project environments.

Education & Experience

• •Bachelor’s degree in Business Administration, Information Systems, Computer Science or a related field; equivalent professional experience will also be considered.
• •3+ years of experience managing and implementing Payroll or Workforce management implementation projects.
• •Experience managing project budgets, resource utilization, and project profitability.
• •Experience working in healthcare or post-acute care environments is a plus.
• •Understanding of relational database concepts and/or experience with Microsoft SQL Server and the ability to read/write T-SQL queries is a plus.

Location

• •Preference of a candidate based in New Jersey.
• •Travel will be required for the Bektek New Jersey office.

Smartlinx values and celebrates diversity, equity, inclusion and belonging and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being including remote environments as applicable, Medical, Dental, Vision, FSA & HSA, Life Insurance, Pet Insurance and 401(k). Join us and you’ll develop your skills and expertise to rise to the very highest levels, working in an environment for a company known for brilliance and innovation.