[IN] Customer Success Manager

Full Time Bangalore, IN

Innovate with Benchmark Gensuite as a Customer Success Manager

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team- building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.

With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation

Key Responsibilities

Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.

Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.

Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.

Identify renewal, expansion, and deeper-engagement opportunities based on customer needs, usage, and adoption maturity.

Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.

Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long-term success.

Key Qualifications

Bachelor’s Degree in Environmental Health & Safety, Environmental Science, Engineering, Sustainability, or a related field. A Master’s Degree in Business Administration is an added advantage.

5–6 years of experience in the EHS, Sustainability, Compliance, Risk Management, or related domain, preferably in a customer-facing role.

Experience working with EHS software platforms, digital tools, or enterprise systems supporting safety, sustainability, or compliance initiatives preferred

Proficiency with Microsoft Office Suite including Excel and PowerPoint

Ability to be flexible and

Ability to prioritize, execute projects, and manage time

Empathetic, customer-first

Strong communication interpersonal skills to effectively interact with customers and

Willingness to travel and adapt to changing schedules and