Inbound, ACES PSE

The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) Inbound team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across Inbound operations. This role will partner with site leadership and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Inbound network.

• Key job responsibilities
• - Own end-to-end process improvement initiatives across Inbound functions, leveraging Lean Six Sigma methodology and data-driven analysis.
• - Establish and maintain benchmarking standards, setting network-level rates and driving process sustainability and standardization across multiple sites.
• - Partner with Inbound, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.
• - Drive stakeholder development by building continuous improvement culture, developing SMEs, and coaching site leadership on CI tools and methodologies.
• - Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.
• - Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.
• - Support technology deployment and automation initiatives to improve Inbound efficiency and reduce defects.
• - Create and maintain standard work documentation, SOPs, and best practices for Inbound processes.
• - Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).

• A day in the life
• You keep Inbound running at a high standard for our customers, working across any of the Inbound processes like Receive, Stow, IXD, Crossdock, and Transfers. On a typical day you review how the operation is performing, spot what is not meeting the standard, and drive continuous improvement with the Ops teams on the floor. You write and update the procedures that keep the process consistent, and you look at how other countries solve the same problems to bring the best ideas through benchmarking. You partner daily with Ops leaders, Process Engineers across LatAm, and support teams to keep service steady.

• About the team
• We are ACES Inbound LatAm, a Process Engineering team covering Mexico and Brazil. Our mission is to make Inbound faster, safer, and more reliable for the operation, our Sellers, and ultimately our customers. We own the standards and the systems behind Receive, Stow, and IXD, and we work across both countries to build one way of working. You would join a close knit, hands on team that solves real problems in the building and takes ideas from the floor all the way to network standards. We care about results and about growing our people.

Basic qualifications

• - Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics
• - 4+ years of program or project management experience
• - Experience in English-language communication skills, both written and verbal
• - Bachelor's degree

Preferred qualifications

• - 3+ years of performance metrics, process improvement or lean techniques experience
• - Knowledge of project management tools and methodologies (agile to waterfall)
• - Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field

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