HOTELKEY INDIA PRIVATE LIMITED
Incident Analyst
Nagpur, India
hirly Pro
Get in front of the people hiring at HOTELKEY INDIA PRIVATE LIMITED
- Reach the hiring manager at HOTELKEY INDIA PRIVATE LIMITED on LinkedIn, from your own account
- hirly applies to this job for you, with unlimited applications
- A resume and cover letter written for this job, unlimited
- The hiring manager and recruiter at HOTELKEY INDIA PRIVATE LIMITED, with contact details
$49 a month · ₹1,999 for 30 days in India · cancel any time
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 3M live jobs from 220,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 23 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Incident Management Analyst
Department: Incident Management / Service Operations
Work Model: Shift-based (24x7)
Role Summary
Own the incident lifecycle from assignment to resolution. Monitor SLAs, manage escalations, communicate with clients, and spot SEV1 patterns early, especially during outages.
Key Responsibilities
- Assign tickets; ensure correct categorization and prioritization.
- Monitor queues, flag aging and reopen-eligible incidents.
- Track SLAs (Response, FCR, SDR, Resolution) and follow up actively.
- Follow the escalation matrix and escalate client-call items to leadership.
- Track hourly patterns and release trends to identify potential SEV1s.
- Coordinate MI and OCC communication during outages.
- Manage IHG user items, daily standup deliverables, and daily incident/call reports.
- Attend all client calls and hand over at every shift end.
Requirements
- 1 - 3 years in incident management, service desk, or support operations.
- Working knowledge of SNOW or Sales Force tool and ITIL practices.
- Strong communication skills, including client-facing.
- Willingness to work rotational shifts.
Listed on hirly, a job board. hirly is not the employer: HOTELKEY INDIA PRIVATE LIMITED is hiring for this role.
Similar jobs
- Logistics Incident AnalystTransportationinsight · Remote - New York (TI)First seen 6d agoremote
- Major Incident AnalystAbbott · Philippines - Taguig CityFirst seen 7d ago
- Major Incident AnalystMaersk · Mexico, Mexico City, 11000First seen 38d ago
- Digital Forensics and Incident Analyst (Active Top Secret Required)Agile Defense · Washington, D.C.First seen 53d ago
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job