Incident Management Process Lead

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

The Response and Recovery Lead leads an organization's technical response during major disruptions, cyber attacks, or system failures. The primary objective in this role is to coordinate with the cross-functional teams to develop, execute, and validate response and recovery runbooks to be accurate and timely. This role ensures operational resilience, protects company assets and reputation, and integrates continuity planning into daily operational strategy.

What you will do:

• •Incident & Crisis Management Lead: Lead operational readiness for disruptive events. Establish monitoring, alerting, escalation, and incident reporting procedures to respond proactively to threats (e.g., IT outages, Cyber events, etc). This includes executing our Major Incident Management process.
• •Backup Validation & Governance: Oversee the architecture, compliance, and verification of immutable backup for enterprise backup infrastructure across cloud, on premise, and hybrid environments
• •Testing, Training, & Drills: Design and execute regular drills, exercises, and training programs to validate plans. This will include reporting Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
• •Governance & Reporting: Prepare periodic reporting for Executive Management, on the organization's resilience posture, performance metrics, and risk culture. This includes developing action plans based on results.
• •Response and Recovery: Partner with the organization’s Business Continuity & Resilience Program Manager to ensure warehouses and sales can ship/order manually and recover during an outage.

When you will work:

• •Monday through Friday, 8:00am - 5:00pm.
• •Hybrid Work Schedule: 4 days in office, 1 day from home.
• •On-Call and Weekend Expectations

What you bring to the table:

• •Minimum of 5 years experience in Information Technology or Business Continuity
• •Bachelor’s degree (or equivalent combination of education and relevant work experience may be considered) in Business Administration, Information Technology, or a related field.
• •Experience implementing, maintaining, or governing enterprise-wide Business Continuity and IT Disaster Recovery programs.
• •Experience in implementing, maintaining, or governing enterprise-wide Incident and Crisis Management response procedures.
• •Framework Knowledge: ITIL, Incident Management, NIST Incident Response, Governance Risk and Compliance (GRC), etc
• •Risk & Financial Acumen: Ability to translate operational disruptions into quantifiable financial and non-financial impacts, aligning recovery plans with executive risk appetite metrics.
• •Cross-Functional Collaboration: Strong interpersonal skills to partner effectively with executive leaders, IT/EISO, Legal/Compliance, Supply Chain, HR, Facilities, and Operations.
• •Crisis Leadership: Calm under pressure with clear decision-making capabilities during active disruptive events or emergencies.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.