Information Systems Manager

Description

Status: Exempt/Full-Time

Location: Cerritos

Reports To: Chief Information Officer (CIO)

Level: Management

Job Summary:

The Information Systems (IS) Manager leads and oversees the Credit Union’s technology infrastructure, systems, and support services. This position is responsible for planning, managing, implementing, and continuously enhancing the Credit Union’s technology environment, including services provided by internal staff and third-party vendors. This role ensures technology systems and services are secure, reliable, supported, properly documented, and aligned with the Credit Union’s strategic objectives, operational needs, and regulatory requirements.

The IS Manager directs the daily operations of assigned Information Systems infrastructure, technology operations, and support functions, including staff leadership, technology service delivery, infrastructure management, vendor oversight, change management, and technical support. This role is accountable for maintaining the availability, performance, and integrity of technology resources while supporting operations and member service objectives. The IS Manager collaborates closely with business and security stakeholders to support system performance, cybersecurity, risk management, and technology initiatives. Regular on-site presence during business and after hours at various locations is required for this role.

Essential Job Functions:

• •Direct and manage the daily operations of the Credit Union's 24/7 technology infrastructure and services, including oversight of system availability, performance, capacity, network operations, and related technology infrastructure.
• •Directly supervise assigned Information Systems Operations personnel and provide leadership, technical direction, workload prioritization, development, cross-training, backup coverage, and performance management.
• •Coordinate with internal staff and third-party service providers to address operational issues and minimize service disruptions.
• •Manage and oversee the Credit Union’s technology infrastructure, including networks, servers, cloud and hosted services, telecommunications, endpoints, identity systems, and related operational technology.
• •Plan and oversee infrastructure implementations, upgrades, migrations, maintenance, and replacement.
• •Ensure the availability, reliability, performance, and appropriate security of technology infrastructure and operational systems.
• •Manage the Credit Union’s end-user technology support and help desk functions and ensure technology issues are addressed in a timely and professional manner.
• •Manage third-party technology service providers, including service performance, support, projects, changes, incidents, recovery, and escalations.
• •Maintain Credit Union ownership and oversight of technology services and controls when activities are performed by third-party providers.
• •Maintain sufficient technical knowledge to evaluate and challenge provider recommendations, proposed changes, technical issues, and solutions.
• •Oversee network and infrastructure security systems and services, including firewall services, endpoint security, identity and access controls, patching, system hardening, and other infrastructure security controls.
• •Ensure technology changes are appropriately reviewed, approved, tested, documented, implemented, and verified in accordance with established change-management procedures.
• •Manage and coordinate infrastructure, network, server, endpoint, telecommunications, and operational technology failures and work with third-party providers and the Business Applications Manager as needed to restore service.
• •Provide infrastructure and operational support when business application, integration, interface, or processing issues involve or may involve underlying technology services.
• •Ensure infrastructure and operational systems are maintained and operated in accordance with Credit Union information-security policies, standards, and established controls.
• •Perform and document recurring operational and security reviews, including required monthly reviews, for systems within the position’s assigned area of responsibility.
• •Manage remediation of infrastructure and operational technology findings and deficiencies and provide appropriate documentation to Information Security/Risk for independent review and verification.
• •Manage infrastructure backup and recovery capabilities and participate in business continuity, disaster recovery, and system recovery testing.
• •Maintain appropriate network and infrastructure diagrams, configurations, procedures, change records, support documentation, and recovery documentation.
• •Support information-security reviews, vulnerability assessments, penetration testing, audits, regulatory examinations, and other independent reviews.
• •Oversee technology supporting the Credit Union’s physical security and critical facilities, including door/access-control systems, surveillance cameras, alarms, fire suppression systems, UPS systems, generators, and related technology.
• •Coordinate applicable service providers responsible for the maintenance, inspection, testing, repair, and technical support of physical-security and critical-facility technology.
• •Provide technical support for ATM operations, including major hardware failures, software updates and vendor requests, network connectivity, availability issues, technical troubleshooting, security upgrades, technical vendor coordination, and documentation in support of the ATM business owner.
• •Manage technology assets, infrastructure-related purchasing, budgeting, capacity planning, and replacement planning.
• •Work with the IS Security and Risk Analyst to address identified security risks, vulnerabilities, control deficiencies, incidents, and remediation requirements while maintaining operational ownership of assigned systems.
• •Provide timely and accurate information regarding operational status, security controls, incidents, risks, findings, remediation, recovery, and vendor performance for systems within the position’s area of responsibility.
• •Maintain awareness of technology developments, infrastructure trends, security requirements, and regulatory expectations that may affect the Credit Union and make recommendations to management.
• •Participate in Technology Steering Committee activities and other technology, security, risk, audit, and business-continuity activities as required.
• •All other duties as assigned or requested by Chief Information Officer.
• •This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

• •Minimum of a bachelor’s degree in information systems, a related field or equivalent experience.
• •Five to ten years of similar or related experience, including time spent in preparatory positions.
• •Demonstrated technical knowledge of network infrastructure, servers, cloud and hosted services, endpoint management, identity and access management, telecommunications, and infrastructure security controls. Experience managing internal technology personnel and third-party service providers, including service performance, technical changes, incident resolution, and system recovery.
• •Technical planning, project management and supervisory experience.
• •Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regula