Information Technology (IT) Supervisor

Egg Farmers of Canada (EFC) is seeking an experienced IT professional to join the Corporate Services team in a fast-paced, challenging, and exciting work environment. Reporting to the Chief Administration Officer (CAO), the IT Supervisor will be responsible for leading EFC’s technology function.

EFC’s infrastructure and routine technical support are primarily delivered through managed service providers. The Supervisor ensures that those services are governed, aligned with business priorities and held to clear performance and risk expectations.

Duties and Responsibilities:

Technology strategy and portfolio leadership

Develop and execute the integrated technology strategy, roadmap and operating plan

Lead technology portfolio prioritization, governance and reporting

Provide recommendations to the CAO on technology investment, service models, architecture, sourcing and risks

Coordinate modernization initiatives across enterprise applications, data platforms, integrations and legacy-system renewal

Information, data and application governance

Establish and maintain governance for enterprise information, data, applications and technology

Oversee business application lifecycle management of enterprise applications and data platforms

Ensure business requirements, testing, release readiness, adoption, support hand-offs and ownership are defined for material changes

Champion data quality, common definitions, access controls, retention, metadata, documentation and responsible information sharing

Cybersecurity, privacy, risk and continuity

Lead cybersecurity governance and ensure risks, controls, incidents, vulnerabilities and remediation are actively tracked and escalated

Oversee technology policies, standards, compliance and audit readiness

Lead governance and escalation for major technology and security incidents

Oversee technology aspects of business continuity, disaster recovery, backup, recovery testing and critical-service resilience

Vendor, contract and financial management

Act as EFC's accountable owner for managed service providers and strategic technology vendors

Plan and monitor the IT budget, contracts, licensing, renewals, procurement and forecasts

Lead or support technology sourcing, procurement, administration and contract negotiations

Ensure internal accountability and expertise, using outsourced services to strengthen the IT team’s complement internal capability and do not leave accountability, institutional knowledge or decision rights with vendors

Operations and service management

Oversee service management, including incidents, changes, access, assets, configuration, and onboarding and offboarding

Monitor service performance and drive continuous improvement

Maintain technology documentation, inventories, and operational procedures

People leadership and stakeholder partnership

Lead, coach and support IT staff

Provide day-to-day direction to the IT staff, contractors and students, including maintaining time off requests and administering performance reviews

Partner with business-unit leaders to align technology solutions with organizational needs

Communicate technology decisions, risks, and priorities to stakeholders

Qualifications and Skills:

Practical knowledge of technology governance, cybersecurity risk, privacy, data management, business continuity and audit controls

Understanding of enterprise applications, cloud services, data platforms, analytics, integration, identity and access management, endpoint and network services, backup and recovery, and security operations

Familiarity with Microsoft 365, SharePoint, Salesforce, cloud ERP, Snowflake, Tableau or comparable enterprise technologies

Understanding of service-management, project-delivery and technology-control frameworks

Knowledge of vendor management, service levels, contracts, procurement, licensing, budgeting and technology forecasts

Strong relationship-building, communication facilitation and presentation skills

Strong judgment, prioritization, decision-making and problem-solving skills

Ability to lead change, technology implementations, process improvements and cross-functional projects

Ability to develop strategies, roadmaps, business cases, budgets, risk assessments, policies, executive updates and decision records

Education and Experience:

College diploma or university degree in information systems, computer science, business administration, business analysis, or a related field, or an equivalent combination of education and experience

7+ years of progressive experience in information management, technology management, enterprise applications, data, cybersecurity, service delivery or a closely related field

Demonstrated experience leading staff and vendors and coordinating complex initiatives involving multiple business units and external partners

Experience with technology strategy, budgets, contracts, risk, incidents, policies, application or data modernization and outsourced service delivery

Working Conditions:

Frequent interaction with staff and external stakeholders

Access to sensitive information, requiring discretion and confidentiality

Prolonged periods of sitting, use of a computer and close attention to detail

Ability to lift 25 lbs

After hours availability may be required during service interruptions

About EFC:

Now in its sixth decade as one of Canada’s leading agriculture organizations, EFC manages the national egg supply and promotes egg consumption while representing the interests of 1,290 regulated egg farmers and farm families from coast to coast. The organization has been recognized as one of the National Capital Region’s Top employers for thirteen consecutive years. EFC holds the title of one of Canada’s Most Admired Corporate Cultures™ by Waterstone Human Capital and is part of Canada’s Most Admired Corporate Cultures™ Hall of Fame. Visit eggfarmers.ca for more information.

EFC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.