Information Technology Specialist

Summary

The position is in the Florida Regional Center, a forward deployed unit of the Bureau of Western Hemisphere Affairs (WHA/EX/FRC) within the Department of State. Its principal purpose is to provide administrative and technical expertise and assistance to WHA posts. This position is for an Information Technology (IT) Specialist responsible for securing, administering, and providing incident response and support of the IT systems, networks, and services at FRC.

Duties

• •Plans, manages, and coordinates project implementation, and leads implementation teams.
• •Identifies customers' IT requirements, assigns activities to sub-organizations, and brings IT staff and customer organizations together during implementation.
• •Serves as the Unit Security Officer (USO) for the Florida Regional Center (FRC), working under the WHA/EX Bureau Security Officer (BSO) to keep the executive director's security program running
• •Supports the Customer Engagement Office in operating and maintaining the OpenNet, NEN, ClassNet, and Wi-Fi networks.
• •Develops, modifies, and maintains FRC's cybersecurity plans and strategy, keeping them in line with changes in business requirements, processes, and regulatory compliance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail Customer Service Oral Communication Problem Solving AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience managing IT projects from identifying customer requirements and developing plans through final delivery. Experience leading cross-functional teams of IT staff and customer representatives through project implementation. Experience administering remote computing platforms, such as virtual desktop, remote access, or mobile computing systems. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.