INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)

Summary

You will serve as a INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) in the Enterprise Services (N66) of OPERATIONAL SUPPORT FACILITY.

Duties

• •You will serve as one of a number of senior Customer Technical Representatives (CTRs) under the geographically distributed Enterprise Services operating model within the Command, Control, Communications, Computers, and Intelligence (C4I) Directorate.
• •You will work with leadership, supporting contractors, and/or the appropriate Program Office representative(s) to address areas of non-compliance, customer requests for support, and coordinate development of solutions to new/emergent requirements.
• •You will monitor ACTR conformance/compliance performance to ensure services delivered are accurately endorsed for payment and that new order submissions are acted upon promptly and are submitted correctly.
• •You will plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepares internal schedules for completion of work assigned.
• •You will assign work to subordinates based upon established priorities, difficulty of the work to be performed, employee capabilities, and tasking deadlines.
• •You will direct projects in terms of general objectives, priorities, budgetary constraints, and time limitations.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector overseeing, planning, managing, and directing IT operational resources & providing technical customer service and technical leadership in functions related to Navy/Marine Corps Intranet (NMCI), Network Enterprise Network (ONE-NET), and other emerging enterprise Information Technology (IT) areas. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.