Information Technology Specialist (INFOSEC)

Summary

This position is located in the Office of Information Technology for Patents (OITP), Office of Patent Automation (OPA), Office of the Commissioner for Patents, U.S. Patent and Trademark Office (USPTO) OPA is responsible for program and project management functions to ensure that the necessary functional and technical requirements are addressed in the development of automation tools and technologies needed to support improvements in Patents business operations.

Duties

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year. The individual selected for this position will... Design and prepare executive-level presentations, analytical reports, dashboards, and analyses to support the organization's ability to meet workload requirements and mission objectives. Design, document, and recommend administrative and programmatic processes that improve operational performance, increase process efficiency, and minimize the potential effects of legislative, regulatory, and policy changes on organizational operations. Identify workflow deficiencies and other automation problems and makes recommendations for improving automated processes. Analyze and evaluate on a quantitative and qualitative basis the effectiveness of line program operations in meeting established goals and objectives. Design procedures and defines processes to improve operational performance and/or minimize legislative and regulatory impacts and to ensure operations. Analyze plans to determine the impact on processes and the feasibility of making modifications to accomplish mission requirements. Provide expert advisory support to leadership on systemic performance challenges and strategic improvement approaches.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Information Technology (IT) Management Series 2210 (Alternative A) Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to the GS-13 in the Federal service: Specialized experience for this position includes: Developing and directing the development of plans for project teams and other groups producing projects and studies; AND Analyzing, and evaluating the effectiveness of new or modified program/management policies, regulations, goals, or objectives; AND Providing advice and recommendations on the interpretation and application of policies, processes and procedures; AND Conducting a variety of analytical studies to review, analyze, monitor and resolve program planning and implementation issues; and to determine administrative effectiveness. In addition to meeting specialized experience requirements, you must have the following IT-related experience demonstrating these competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.