Information Technology Specialist – Infrastructure & Operations

Information Technology Specialist – Infrastructure & Operations

ITPS Canada Ltd. – London, Ontario (On-site)

Build and support the infrastructure behind flight operations.

ITPS operates a complex, technology-driven aviation environment supported by our Flight School Management System (FSMS) — an ERP platform that powers training, flight scheduling, maintenance, and procurement.

We are seeking an IT Specialist focused on infrastructure, systems reliability, and operational support to ensure the technology behind our operations is secure, stable, and scalable.

This role is less about helpdesk support and more about owning the systems that keep the organization running.

What You’ll Work On

Maintain and support the core IT infrastructure across the organization

Ensure reliability of systems supporting flight operations and internal applications

Manage networks, devices, and system access across operational teams

Administer identity and access systems (Microsoft 365, Entra ID)

Support and maintain environments used by internal applications (ERP and related systems)

Monitor system performance, uptime, and security

You’ll also play a key role in strengthening our infrastructure by:

Improving system reliability, monitoring, and backup strategies

Supporting automation and internal tooling improvements

Helping integrate new systems and technologies into the environment

Contributing to security and access control best practices

Your Role

Own day-to-day infrastructure health and availability

Manage user access, devices, and system configurations

Troubleshoot issues across networks, systems, and endpoints

Maintain documentation for infrastructure and processes

Work closely with developers to support application environments

Identify and implement improvements to increase stability and efficiency

Environment

Microsoft 365 (Exchange, SharePoint, Teams, Entra ID)

Windows-based infrastructure (with some Linux exposure)

Internal ERP platform (Laravel / React)

Networked operational and scheduling systems

What We’re Looking For

Core Experience

Experience in IT infrastructure, systems administration, or similar roles

Strong understanding of:

Networking fundamentals (DNS, DHCP, VPNs)

Windows environments and administration

Microsoft 365 / identity management

Experience managing systems, devices, and access control

Infrastructure Mindset

Focus on reliability, uptime, and system performance

Ability to troubleshoot across multiple layers (network, system, device)

Strong organizational and documentation practices

Comfortable working independently and prioritizing operational needs

Modern IT & Automation

Experience or interest in:

Scripting (PowerShell, Bash)

Automation and process improvement

Monitoring and alerting systems

Awareness of security best practices

Nice to Have

Experience supporting application or development environments

Familiarity with virtualization or cloud platforms

Experience with endpoint management / MDM tools

Exposure to regulated or operational environments (aviation, industrial, etc.)

Why This Role

Own the infrastructure backbone of a real-world aviation operation

Work across both operational teams and software systems

High impact — your work directly supports daily flight operations

Opportunity to modernize and improve systems in a growing environment

Exposure to a custom-built ERP platform and evolving tech stack

How to Apply

Please send:

Your resume

A brief summary of infrastructure environments you’ve supported

(Optional) examples of improvements or systems you’ve implemented

Final Note

We’re not looking for someone to react to issues.

We’re looking for someone to ensure the systems behind our operations are reliable, secure, and built to scale.

AI Disclosure: We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.