Infra Tech Support Practitioner

• Role Summary
• Act as the technical owner of the Flexera platform, is responsible for operating, configuring, and continuously improving the Flexera tooling landscape (Flexera One / ITAM / ITV / SaaS Manager, Beacons, Agents, integrations, and App Broker) to enable accurate inventory, license, and cost allocation outcomes for Software Asset Management (SAM) and related stakeholders. This role combines deep technical expertise with technical leadership and governance.
• Key Technical Responsibilities
• Technical Integrations
•  Design, configure, and maintain integrations with:
• o VMware / vCenter
• o ServiceNow
• o SCCM
• o Intune
• o Active Directory
•  Hands-on experience operating or implementing Flexera tooling (Flexera One and/or FlexNet Manager Suite / ITAM / ITV / SaaS Manager).
• o General IT knowledge preferred, like registry updates, network changes, etc
•  Design, develop, and maintain Flexera Business Adapters (inventory and business adapters).
•  Create and customize XML, SQL, and PowerShell–based adapters to ingest data from custom sources.
•  Configure, support, and maintain App Broker (catalog support, workflows, notifications, and operational troubleshooting).
•  Perform adapter mapping, staging table validation, and reconciliation with Flexera data models.
•  Troubleshoot data ingestion, adapter failures, and reconciliation issues.
•  Customize rules for installations, usage, exemptions, and allocations.
• Technical Leadership
•  Review and approve technical configurations and analyst outputs.
•  Define technical standards, documentation, and operating procedures.
•  Act as escalation point for complex Flexera technical issues.
• Technical Skills & Experience
•  12+ years of ITAM/SAM experience with strong Flexera hands-on expertise.
•  Deep knowledge of Flexera architecture, inventory beacons, and adapters.
•  Strong SQL and data analysis skills.
•  Experience with REST/SOAP APIs and data integrations.
•  Strong understanding of SAM/ITAM concepts, including software inventory and license data management.
•  Preferred Certifications-
• o Certified IT Visibility Operator
• o Certified Flexera One SaaS Management Operator
• o Certified Flexera One SaaS Management Technical Consultant
• o Certified IT Asset Management Operator
• o Certified IT Visibility Administrator
• o Certified Cloud Cost Optimization Administrator

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.