Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
• Must have skills : Batch Scheduling Tools & Techniques
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Operations Engineer Lead, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, troubleshooting issues, and implementing solutions to enhance system performance. You will engage in monitoring system health, analyzing performance metrics, and ensuring compliance with service level agreements, all while fostering a collaborative environment that encourages innovation and efficiency.

• Roles & Responsibilities:
• -Own administration, configuration, and ongoing support of Stonebranch Universal Automation Center (UAC) in a 24x7 production environment.
• -Design, implement, and optimize complex workflows, tasks, triggers, calendars, and variables to meet SLA and throughput requirements.
• -Manage enterprise-scale batch workloads, including dynamic and dependent workflows.
• -Lead onboarding, enhancement, and decommissioning of batch jobs in coordination with application and release management teams.
• -Monitor execution, analyze failures and performance trends, and drive root cause analysis and permanent fixes.
• -Configure alerts, notifications, and integrations with monitoring, ticketing, and reporting systems.
• -Produce operational and SLA reports using UAC logs, task instance data, and historical execution metrics.
• -Support audit and compliance activities (SOX/PCI), including documentation of scheduling activity, execution history, and change records.
• -Participate in DR planning and testing, ensuring workflow recoverability and scheduling resiliency.
• -Act as a senior escalation point for Priority 1 incidents and major incident calls.
• -Provide technical leadership and mentoring to onshore/offshore operations teams.
• -Maintain standards, runbooks, and automation best practices aligned with ITIL processes.

• Professional & Technical Skills:
• -7-8 years of experience in enterprise workload automation, with strong hands-on expertise in Stonebranch UAC.
• -Proven experience designing and supporting large, complex batch workflows in production environments.
• -Strong troubleshooting skills across application, infrastructure, and automation layers.
• -Experience with workload automation tools such as Control-M, IBM Workload Automation, ActiveBatch, RunMyJobs, will be additional etc.
• -Exposure to BMC Helix integration is highly desirable.
• -Experience in 24x7 operations, on-call rotations, and major incident management.
• -Strong documentation, communication, and stakeholder coordination skills.
• -Relevant technical or ITIL certifications preferred.

• Additional Information:
• - The candidate should have minimum 3 years of experience in Stonebranch Universal Automation Center (UAC)
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.