Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
• Must have skills : Network Operations & Service Management
• Good to have skills : SD Access Operations
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service stability and quality, ensuring smooth functioning of various platforms including infrastructure, operating systems, and networks. Collaboration with multiple teams and adherence to defined processes are key aspects of daily activities.

• Roles & Responsibilities:
• - Expected to be an SME, collaborate and manage the team to perform.
• - Responsible for team decisions.
• - Engage with multiple teams and contribute on key decisions.
• - Provide solutions to problems for their immediate team and across multiple teams.
• - Coordinate with cross-functional groups to ensure seamless service delivery and incident resolution.
• - Monitor infrastructure and application performance to proactively identify potential issues and implement corrective actions.
• - Support junior team members by providing guidance and knowledge sharing to enhance overall team capability.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Network Operations & Service Management.
• - Good To Have Skills: Experience with SD Access Operations.
• - Strong understanding of network infrastructure components and service management frameworks.
• - Ability to troubleshoot and resolve issues related to operating systems, network connectivity, and application platforms.
• - Familiarity with monitoring tools and incident management systems to track and escalate issues effectively.
• - Excellent communication skills to interact with users, clients, and internal teams for problem resolution.

• Additional Information:
• - The candidate should have minimum 8 years of experience in Network Operations & Service Management.
• - This position is based at our BDC7C - SEZ location.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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