Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
• Must have skills : Dynatrace APM
• Good to have skills : Microsoft System Center Operations Manager (SCOM)
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

Summary:

We are seeking a skilled and proactive Dynatrace & Monitoring Tools Lead to manage and support our Dynatrace SaaS environment, develop monitoring solutions, and automate tool processes using scripting and Infrastructure as Code (IaC). The ideal candidate will have hands-on experience with Dynatrace, Grafana, and Azure. Additionally, the role involves managing Dynatrace Monitoring as Code using Terraform and deploying it via Azure DevOps CI/CD pipelines.

• Must have Skills: Dynatrace, Terraform, PowerShell/JavaScript, and Azure DevOps
• Secondary Skills (Good to Have): Splunk, Grafana, Azure, AKS

• Roles & Responsibilities:
• - Dynatrace Installation and Configuration: Demonstrate in-depth knowledge and hands-on experience in installing and configuring Dynatrace SaaS for monitoring and performance management.
• - SaaS Capability Understanding: Deep understanding of Dynatrace SaaS features, modules, and integrations to optimize monitoring and troubleshooting workflows.
• - Troubleshooting and Issue Resolution: Strong problem-solving skills with the ability to diagnose and resolve complex issues related to Dynatrace, applications, and infrastructure.
• - Automation with PowerShell, JavaScript, and REST API: Experience using Microsoft Windows PowerShell to automate tasks, leveraging Dynatrace REST APIs for streamlined operations.
• - Cloud Platform Knowledge: Familiarity with cloud technologies such as Azure, Azure Monitor, Azure Monitor Logs, and Microsoft cloud environments to enhance monitoring capabilities within Dynatrace.
• - CI/CD Pipeline Integration: Practical knowledge of Azure DevOps, including hands-on experience in creating Azure CI/CD pipelines and managing source code using Git or Azure Repos.
• - Terraform Knowledge: Familiarity with Terraform to manage the Dynatrace Monitoring as a code and ability to write new Terraform modules to configure Dynatrace configuration as a code.
• - Azure PAAS: It's good to have working knowledge of Azure Logic App to support the automation workflow.

• Professional & Technical Skills:
• - Strong knowledge and hands-on experience with Dynatrace SaaS installation, configuration, and maintenance.
• - Proven ability to troubleshoot complex technical issues in cloud-based environments.
• - Experience automating tasks using PowerShell and REST APIs.
• - Solid understanding of cloud platforms, specifically Azure.
• - Knowledge of Azure DevOps, CI/CD processes, and Git or Azure Repos for source code management.

• Additional Information:
• - Azure certification or relevant Dynatrace certifications.
• - Experience with application performance monitoring (APM) tools and log aggregation.
• This role offers an exciting opportunity to work with cutting-edge cloud technologies and optimize monitoring solutions for mission-critical applications and services.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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