Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
• Must have skills : Splunk Enterprise Architecture and Design, Python (Programming Language), Ansible on Microsoft Azure
• Good to have skills : Microsoft Azure DevOps
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As a Splunk Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Key Responsibilities:-

• - Strong automation experience with YAML/python, build & release pipelines
• - Plan and strategize new optimized solutions
• - Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task.
• - Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)
• - Multi-Site Clustering (both Search heads & indexers stack) with replication strategies
• - Indexes management
• - Summary Indexes/DM Acceleration/Scheduled searches
• - Maintain Jobs & their performance
• - Splunk Install/Upgrade/Uninstall
• - Create & Develop Monitoring Jobs for alerts
• - Troubleshoot issues/error via different logs
• - SPL (tune real-time searches)
• - DMC, DB Connect exposure & knowledge
• - Maintain & develop documents(SOPs) of the whole platform

Technical Experience:-

• - Strong Experience of working with YAML/Ansible for automation
• - Comfortable working with UNIX Platform
• - Basic Networking Skills
• - Strong Azure DevOps skills
• - To support 24*7 environment with rotational shifts
• - Experience of working into Azure Cloud environment
• - Strong skills into core Splunk Enterprise Administration (Architect certified-preferable)
• - Skills/exposure to Containerization technology, kubernetes, AKS, etc.
• - Skills/exposure to Observability (OTel)

Professional Attributes:-

• - An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.
• - Hold great ability to understand the business requirements and converting them into solution designs,
• - Should be quality oriented,
• - Committed to deliver, pragmatic and solution oriented,
• - And most importantly a team player and with great communication skills.

Educational Qualifications:-

- Graduate/full time degree

• Additional Information:
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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