Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
• Must have skills : Dynatrace Administration
• Good to have skills : NA
• Minimum 5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Industry Subject Matter Advisor, you will engage with client project teams to offer your expertise in various functional, technical, and industry-specific areas. Your typical day will involve collaborating with team members to ensure that the solutions designed and delivered meet the clients' needs effectively, while also addressing any challenges that may arise during the project lifecycle. You will play a crucial role in guiding the team through the intricacies of the project, ensuring that all aspects are aligned with best practices and client expectations.

• Roles & Responsibilities:
• Architect the Monitoring tools and integrate with Application and Infrastructure Observability monitoring.
• Manage Dynatrace SaaS or Managed environments, including ActiveGate installation, configuration, and OneAgent deployment.
• Configure application monitoring, including services, databases, and infrastructure components.
• Design custom dashboards, setup alerting profiles, and tune anomaly detection to reduce false alerts.
• Analyze application performance data to identify bottlenecks and troubleshoot issues, often collaborating with developers and DevOps teams.
• Utilize scripts (Shell/Python/JAVA) to automate monitoring tasks and integrations.
• Vendor Management and highlight the issues and work with them on fix.
• Proficiency in APM concepts and monitoring distributed systems.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Linux.
• - Familiarity with system administration and troubleshooting in Linux environments.
• - Understanding of scripting languages to automate tasks and improve efficiency.
• - Knowledge of network configurations and security protocols within Linux systems.
• --Knowledge of cloud environments (AWS, Azure, GCP).
• -Experience in creating custom dashboards and alerting rules.

• Additional Information:
• - The candidate should have minimum 7-10 years of experience in Dynatrace/Enterprise monitoring tools.
• - Strong scripting skills (Python, Bash) are a plus.
• - Good Understanding of ITIL Process
• - Dynatrace Associate or Professional Certification is highly preferred.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.