Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
• Must have skills : Palo Alto Networks Firewalls
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established procedures and operating models to maintain service reliability and quality. Daily activities include monitoring system performance, troubleshooting network and application problems, and ensuring smooth operation of technology environments to support business needs effectively.

• Roles & Responsibilities:
• - Expected to be an SME, collaborate and manage the team to perform.
• - Responsible for team decisions.
• - Engage with multiple teams and contribute on key decisions.
• - Provide solutions to problems for their immediate team and across multiple teams.
• - Coordinate with cross-functional groups to streamline support processes and enhance service delivery.
• - Mentor junior team members to build technical expertise and improve overall team performance.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.
• - Experience in configuring, managing, and troubleshooting firewall policies and security rules.
• - Strong knowledge of network protocols, security architectures, and threat prevention techniques.
• - Ability to analyze logs and alerts to identify security incidents and operational issues.
• - Familiarity with infrastructure monitoring tools and incident management systems.

• Additional Information:
• - The candidate should have minimum 7.5 years of experience in Palo Alto Networks Firewalls.
• - This position is based at our Mumbai office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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