Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
• Must have skills : Network Infrastructures
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that systems remain operational and efficient.

• Roles & Responsibilities:
• - Expected to be an SME.
• - Collaborate and manage the team to perform.
• - Responsible for team decisions.
• - Engage with multiple teams and contribute on key decisions.
• - Provide solutions to problems for their immediate team and across multiple teams.
• - Facilitate training sessions for junior team members to enhance their technical skills.
• - Monitor system performance and proactively identify areas for improvement.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Network Infrastructures.
• - Strong understanding of network protocols and architectures.
• - Experience with troubleshooting network connectivity issues.
• - Familiarity with network security practices and tools.
• - Knowledge of server and network hardware configurations.

• Additional Information:
• - The candidate should have minimum 7.5 years of experience in Network Infrastructures.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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