Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
• Must have skills : Incident Management
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Act as a primary point of contact for priority 1 & 2 incidents, initiating conference bridges and coordinating resolution efforts.
• Lead major incident response and coordination across global teams.
• Communicate effectively with stakeholders at all levels.
• Prepare and own summary reports for critical and complex incidents.
• Generate daily, weekly, monthly incidents reports and trend analysis.
• identify recurring issues and feed insights into problem management.
• Drive root cause analysis and continuous service improvement initiatives.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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