Infrastructure Delivery Coordinator

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Job brief

We're looking for an organised, proactive Infrastructure Delivery Coordinator to join our Service Management team in Hyderabad.

You'll make sure infrastructure projects are delivered on time, on budget and to customer commitments. They range from network and connectivity changes to cloud and data-centre migrations and hardware refreshes. You'll connect technical, commercial and customer-facing teams so delivery runs smoothly from start to finish.

Responsibilities

Project delivery

Coordinate the delivery of infrastructure projects across networks, cloud, data centres and hosted services, for internal teams and customers

Run project kick-offs and agree scope, timelines, budgets and success criteria with stakeholders

Plan and track migrations and upgrades, including moves to cloud platforms and the retirement of legacy technology

Schedule changes, installs and cutovers to keep disruption to customers and services to a minimum

Work with engineers and technical teams to make sure every change is tested, resilient and handed over cleanly

Keep delivery on track by managing risks, issues and dependencies, and escalating where needed

Keep customers and stakeholders updated, and close projects out properly

Qualifications

Essential

Experience coordinating delivery of IT infrastructure projects, such as network, cloud, data-centre or hardware projects

A broad understanding of infrastructure technologies, with the confidence to work closely with technical specialists

Experience managing suppliers, service providers or third-party contractors

Familiarity with JSM or similar IT Service Management (ITSM) tooling

Strong planning and organisational skills and attention to detail, with the ability to manage several priorities at once

Clear written and spoken communication, with confidence working with customers, engineers and commercial teams

A practical, problem-solving approach

Comfort working across time zones with UK-based colleagues

Desirable

A degree in IT, computer science or a related field, or equivalent work experience

A project or delivery qualification, such as PRINCE2 or Project Management Professional (PMP)

IT Infrastructure Library (ITIL) Foundation certification or familiarity with ITIL practices

Experience with data-centre, co-location or hardware lifecycle management

Knowledge of Microsoft SPLA or other software licence reporting

Exposure to cloud platforms such as AWS or Microsoft Azure

Why join us

Play a central role in the operations that keep a global automotive technology platform running

Build broad delivery experience across infrastructure, cloud, commercial and supplier management

Work every day with colleagues in the UK and India