Infrastructure Engineer

About Lineate

Lineate is a US-based international software development company with over two decades of experience.

From Intelligent Document Processing(IDP) and Agentic RAG systems to scalable cloud architectures, we turn complex ideas into real, measurable results.

We deliver AI-driven custom solutions for FinTech, HealthTech, AdTech, and beyond, empowering businesses to grow smarter, faster, and more efficiently.

Our expertise falls into three main categories:

Building Custom AI Solutions: Deploying high-impact, AI-enabled technology utilizing IDP, Agentic RAG.

Cloud and Data Infrastructure: Optimizing business operations with our data management and cloud computing solutions.

Team Augmentation: Providing specialized experts in FinTech, AdTech, and HealthTech to integrate seamlessly and accelerate project timelines.

Our goal is not just to build technology, but to build the future operating model for our clients.

Role Summary

The Infrastructure Engineer is responsible for the reliability, security, and continuous improvement of Lineate and customer infrastructure across cloud and on-prem environments. The role combines hands-on SRE/DevOps work — automation, observability, incident response — with support engineering for production systems. The engineer is expected to operate independently on most tasks, and drive infrastructure and tooling improvements, including the use of AI agents to automate routine operational work

Accountable for

Reliability, availability, and performance of Lineate and customer production systems in accordance with agreed SLOs and support SLAs

Design, automation, and continuous improvement of cloud and on-prem infrastructure

Timely and high-quality response to incidents and escalated support requests

Security, compliance, and cost-efficiency of the infrastructure under the team's ownership

Day-to-day operations of the infrastructure owned by the team

Main Responsibilities

Participate in a 24/7 shift schedule

Monitor systems and respond to automated alerts in line with Lineate support SLAs

Diagnose and resolve system problems

Operate Kubernetes workloads and Databricks resources by following team playbooks and runbooks

Perform routine system administration on Linux and Windows servers

Respond promptly and professionally to customer inquiries via Slack, email, or Zendesk

Document, categorize, and prioritize incoming support requests

Communicate the status of open requests clearly and regularly to customers

Identify and implement automation opportunities, including AI-agent-driven automation of routine operational tasks (ticket triage, runbook execution, log analysis, knowledge-base maintenance)

Drive incident resolution by coordinating triage, implementing mitigation measures, conducting root cause analysis, and leading post-incident reviews

Maintain and improve runbooks, playbooks, FAQs, and internal knowledge bases

Implement and improve observability: metrics, logs, traces, dashboards, alerting, and SLO tracking

Contribute to CI/CD pipelines and basic infrastructure automation

Follow basic information security practices (IAM, secrets handling, least privilege)

Participate in the improvement of support and infrastructure processes

Necessary Qualification s:

Minimum 3 years of hands-on Linux system administration experience (required)

Minimum 2 year of hands-on experience with AWS in a production environment (required)

Working familiarity with Kubernetes — able to operate workloads, read logs, and perform standard actions by following playbooks (deep cluster-design expertise not required)

Working familiarity with AWS Databricks — able to run jobs, manage clusters, and troubleshoot using existing playbooks (deep platform expertise not required)

Practical experience using AI agents / LLM-based tooling (e.g., Claude, ChatGPT, MCP-based agents, Cursor, Copilot) to automate operational, scripting, or support tasks

At least 1 year of Windows system administration experience

Practical scripting skills in at least one of Python, Bash, Go (1+ years of practical use)

Ability to maintain existing pipelines in CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or equivalent

Proficiency with Git and standard version-control workflows

Hands-on experience with Docker and container workflows

Experience managing and maintaining production IT infrastructure

Comfortable working with a broad range of open-source technologies and tools

Preferred:

Infrastructure as Code: Terraform (preferred), Ansible, or CloudFormation

Observability stack: Prometheus, Grafana, ELK/Loki, Datadog, CloudWatch, or equivalent—including building dashboards and alerts

Networking fundamentals: TCP/IP, DNS, HTTP(S), TLS, VPN, load balancers, VPC design ,basic firewall and routing

Cloud security: IAM, KMS, secrets management (AWS Secrets Manager, HashiCorp Vault), least-privilege design, audit logging

Database operations: PostgreSQL, MySQL, or Redis — backups, restores, basic tuning, monitoring

Incident management practices: on-call rotations, runbooks, SLI/SLO/SLA, blameless postmortems

Familiarity with data-platform concepts: Spark/PySpark basics, ETL pipelines (in the context of Databricks)

Experience writing and maintaining MCP servers, prompt-based automations, or AI-driven runbooks is a plus

Exposure to GCP or Azure in addition to AWS

We offer

Freedom to Develop - equal opportunity to learn and grow professionally

Clear career and professional path, strong performance management system

Social Benefits Package

Equipment

English lesson

Gym membership

All the advantages of working in an international IT company

Flexible vacation time

Fun and inclusive in-person and digital events

Lineate is proud to be an Equal Opportunity Employer - We do not hire on the basis of race, colour, religion, creed, gender, national origin, citizenship, age, disability, veteran status, marital status, pregnancy, parental status, sex, gender expression or identity, sexual orientation, or any other basis protected by Georgian legislation. All employment is decided based on qualifications, merit, and business ne ed. Learn more about Lineate at our website: www.lineate.