Infrastructure Support Engineer, IREO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help support these challenges.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.

At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.

• Key job responsibilities
• - Experience in technical support, or experience troubleshooting and debugging technical systems Experience scripting in modern program languages

- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

• A day in the life
• •Dive deep to pinpoint the underlying causes of software-based issues, providing valuable assistance in escalations when necessary.
• •Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• •Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• •Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• •Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code releases.
• •Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• •Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.

• About the team
• At AWS Infrastructure Reliability Engineering Organization (IREO), we're the team behind the scenes keeping AWS's vast infrastructure running smoothly. Think of us as the guardians of the cloud's foundation - we're the ones who ensure that when millions of customers hit 'deploy' or 'launch,' everything just works.

Our team is a unique blend of problem solvers, systems thinkers, and infrastructure enthusiasts. We don't just maintain systems; we innovate, automate, and continuously push the boundaries of what's possible in infrastructure reliability. Whether we're developing new automation tools, responding to complex technical challenges, or optimising our global systems, we're always thinking several steps ahead.

• Diverse Experiences
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Why AWS
• Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

• Mentorship and Career Growth
• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• - Knowledge of networking protocols such as HTTP, DNS and TCP/IP
• - 1+ years of technical support experience
• - Experience scripting in modern programming languages
• - 1+ Year Linux\Windows systems administration experience.

Preferred qualifications

• - Experience in technical support
• - Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
• - Experience troubleshooting and debugging technical systems
• - Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining software.

• Acknowledgement of country:
• In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

• IDE statement:
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.